Sales Support Manager

Sales Support Manager

The Sales Support Manager plays a vital role in developing store teams in Foundational Excellence, focusing on standard work, talent management, and operational execution. This position drives revenue growth and maintains high guest satisfaction through comprehensive onboarding and effective training. Key responsibilities include leading store training and onboarding of new team members, managing store profitability, and overseeing Caf and Kids Spaces operations. The manager analyzes financial performance to identify cost reduction opportunities, ensures compliance with health standards in the caf, and maintains safety and enjoyment in Kids Spaces through activity supervision and cleanliness.

Essential Duties and Responsibilities

Manage team member training and onboarding to ensure the effective implementation of onboarding programs. This includes regularly reviewing onboarding processes, tracking training progress, and maintaining up-to-date certification requirements to foster a smooth transition for new hires.

Support and mentor the training and onboarding coordinator to improve team member engagement and retention. Collaborate on training material development, facilitate feedback sessions, and implement strategies to ensure a positive onboarding experience, helping new team members feel valued and prepared for success.

Manage budgets and track financial performance to optimize costs and drive revenue growth. Work with store leadership to align financial objectives with business initiatives and implement strategies to achieve or surpass financial targets.

Create and maintain the retail store schedule to ensure optimal staffing levels that meet business needs. Analyze sales forecasts and peak periods to maximize productivity while managing personnel expenses effectively.

Minimize retail store risks by addressing errors in order processing and implementing effective training programs. Validate the execution of company procedures to minimize errors and enhance team member proficiency, ensuring compliance with policies and improving operational accuracy.

Maintain optimal store staffing levels by recruiting candidates, conducting interviews, and completing the hiring process efficiently. Ensure that all hiring practices align with company standards to build a skilled and effective team.

Ensure high levels of guest satisfaction by effectively addressing concerns and resolving issues for escalated guests. Train team members in proper de-escalation techniques to enhance service quality, build positive relationships, and foster guest loyalty.

Safeguard store profitability by influencing management and peers to adhere to established protocols. Conduct accountability conversations as necessary to ensure compliance and promote a culture of responsibility that supports financial goals.

Conduct regular audits of store processes to minimize losses and identify areas for improvement. Collaborate with the corporate retail and asset protection teams to address complex scenarios, implementing solutions that enhance security and operational efficiency.

Oversee the daily operations of the store cash office, ensuring accurate cash handling and record-keeping. Collaborate with corporate accounting as needed to address financial discrepancies and maintain compliance with company policies and procedures.

Oversee Caf operations by ensuring adequate staffing levels and providing comprehensive training to team members on food safety and hygiene requirements. Monitor compliance with health standards to maintain a safe and efficient environment for both staff and customers.

Oversee the operations of Kid's Spaces to ensure children's safety and compliance with all policies. Monitor team members to ensure adherence to safety protocols, and maintain a consistent check-in and check-out process to provide a secure and enjoyable environment for families.

Foster team member development to build a strong talent bench for the organization's growth. Conduct regular check-ins, one-on-one meetings, and performance management sessions to provide feedback, support career advancement, and ensure team members have the skills necessary for future success.

Oversee store sales and operations to ensure every guest is engaged and receives excellent customer service. Implement strategies to enhance the customer experience, train staff on best practices, and monitor service standards to drive sales and build guest loyalty.

Cultivate a positive store culture by acting as a servant leader, prioritizing the experiences of both guests and team members. Implement initiatives that boost morale and engagement while meeting business goals, creating an environment where everyone feels valued.

Qualifications

Education / Experience : Bachelor's degree (B. A. or B. S.) or equivalent from four-year college in business, design, retail management, sales, merchandising, or related field preferred. 5 years experience in direct customer interactive environment required; high volume. 3 years of management experience required. Equivalent combination of education and experience will be considered.

Computer Skills : To perform this job successfully, an individual must be proficient in Microsoft Office including Word, Excel, and PowerPoint.

Position Hiring Range

The hiring pay range provides a guide for what we would reasonably pay for the position. Pay will be determined by several factors, including but not limited to : applicant's education, relevant work experience, knowledge, skills and abilities, as well as internal equity and alignment with geographic market data. Living Spaces reserves the right to modify this pay range at any time. Pay is determined by various factors including market demand, applicable skills, work experience and education, location, company budget, and in-demand skill sets.

Compensation : $61,000.00 - $81,450.00

Retail, Guest Services, and Distribution Center Team Members are eligible to receive team bonus based on meeting specific goals and KPI's.

Benefits Include :

Medical

Dental

Vision

401(k) (full and part time eligible)

Vacation

Sick Time

Flex Spending Account

Employee Assistance Program

Equal Opportunity Employer

It is our policy to abide by all federal, state, and local laws prohibiting employment discrimination based solely on a person's race, color, religious creed, sex, national origin, ancestry, citizenship status, pregnancy, physical disability, mental disability, age, military status, or status as a Vietnam-era or special disabled veteran, marital status, registered domestic partner or civil union status, gender (including sex stereotyping and gender identity or expression), medical condition (including but not limited to, cancer related or HIV / AIDS related), sexual orientation, or any other protected status except where a reasonable, bona fide occupational qualification exists.

E-Verify

Living Spaces participates in E-Verify. All newly-hired team members are queried through this electronic system established by the Department of Homeland Security (DHS) and the Social Security Administration (SSA) to verify their identity and employment eligibility.