Engagement Manager/Director of Operations - Cary, NC

Do you want to join us in helping to fight the world’s mostthreatening diseases and enabling access to care for more people around theworld?

At Siemens Healthineers, we pioneer breakthroughs inhealthcare. For everyone. Everywhere.

We offer you a flexible and dynamic environment withopportunities to go beyond your comfort zone in order to grow personally andprofessionally.

Sound interesting? Then come and join our global team!4

Our global team : We are a team of 66,000 highly dedicatedemployees across more than 70 countries passionately pushing the boundaries ofwhat’s possible in healthcare to help improve people’s lives around the world.

As a leader in the industry, we aspire to create better outcomes andexperiences for patients no matter where they live or what health issues theyare facing.

Our portfolio, spanning from in-vitro and in-vivo diagnostics toimage-guided therapy and innovative cancer care, is crucial for clinicaldecision-making and treatment pathways.

This is a role well suited to an ambitious professional,looking for the next step in their career.

Join our team now at Siemens Healthineers Join our team nowat Siemens Healthineers as an Enterprise Services, Engagement Manager

Location : Cary, NC (must reside withinthis area / be within 2 hours driving distance)

Reporting into the Enterprise Services (ES) OperationsTeam, this is a role well suited to an ambitious professional looking for thenext step in your career.

ES Operations is focused ondelivering and executing on a portfolio of value driven offerings includingperformance guarantees and state of the art technology powered by SiemensHealthineers that will help transform healthcare delivery for ourpartners.

Youwill serve as the point of contact fromthe C-Level throughout the organization and be responsible for driving andsustaining and supporting the overall health of the strategicrelationship.

In this role you will also (but are not limited to) :

• Provide highest levels of customer engagement and support to drive partnership operational performance.
• Focus on delivering an exceptional customer experience through excellent communications and engagement
• Lead relationship development across the customer’s organization and gain participation in strategic customer input sessions to identify and drive key goals for customer success (e.

g., operations budgeting, asset management, capital planning & procurement, KPI goal alignment, etc.).

• Work closely across business lines to ensure transparency of project inputs, outputs, issues, concerns, and roadblocks.
• Provide accessible and efficient response to concerns and problems.
• Support overarching Enterprise Services Operations Team as needed.

Thisposition may suit you best if you are familiar with what is below, andwould like to develop your career with Healthineers :

You have the knowledge and experience to analyze clinical asset management needs, develop detailed short- and long-term operations & capital plans for implementation and continuous improvement.

Key areas could include technical / clinical performance management, planning and skill development, analytical and advisory skills, operational execution excellence, and regulatory and compliance management.

• You have a strong understanding of health system service line operations.
• You are results-driven, action oriented and passionate about making a positive customer impact while balancing business needs.
• You can manage multiple programs / priorities and have strong project management skills.
• You have excellent communication and presentation skills in the customer environment.

Required skills to have for the success of this role :

• BS / BA in a medical field, engineering / technology or business administration with healthcare background preferred.
• Minimum of 5 years of professional experience with a background driving operations, business, or performance in a healthcare environment.
• Clinical or healthcare institution administration experience is preferred
• Ability to travel regionally 30% of the time

It would be a plus if you also possess the following :

• Polisheddemeanor with strong executive presence
• Stronganalytical skills and business acumen (i.e., knowledge of profit and losscenters, balance sheets, capital / operational planning).
• Abilityto accurately assess key business metrics and situations from a generalmanager’s point of view; effective at structured problem solving and criticalthinking.
• Strongproblem-solving skills and able to implement innovative solutions to customerproblems.
• Abilityto analyze client commercial capabilities, identify root cause and growth toolopportunities.
• Experiencemaintaining flexible approach when faced with business or client coursecorrections (e.g., client cost-out initiatives, industry economic conditions,healthcare reform legislation).
• Naturallycurious spirit, and insatiable appetite for learning
• PMP andLean Six Sigma certification is a plus

At Siemens Healthineers, we value those who dedicate theirenergy and passion to a greater cause. Our people make us unique as an employerin the med-tech industry.

What unites and motivates our global team is theinspiration of our common purpose : To innovate for healthcare,building on our remarkable legacy of pioneering ideas that translate into evenbetter healthcare products and services.

We recognize that taking ownership ofour work allows both us and the company to grow. We offer you a flexible anddynamic environment and the space to move beyond your comfort zone to grow bothpersonally and professionally.

As an equal-opportunity employer we are happy to considerapplications from individuals with disabilities.

Equal Employment Opportunity Statement

Siemens is an Equal Opportunity and Affirmative Action Employer encouraging diversity in the workplace. All qualified applicants will receive consideration for employment without regard to their race, color, creed, religion, national origin, citizenship status, ancestry, sex, age, physical or mental disability unrelated to ability, marital status, family responsibilities, pregnancy, genetic information, sexual orientation, gender expression, gender identity, transgender, sex stereotyping, order of protection status, protected veteran or military status, or an unfavorable discharge from military service, and other categories protected by federal, state or local law.

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