A company is looking for a Manager, Enterprise Customer Success.Key Responsibilities : Manage a team of Enterprise Customer Success Managers to set and achieve OKRs and targetsGuide team in monitoring customer health, support customer escalations, and identify opportunities to improve customer satisfaction and retentionProvide mentorship and coaching to the team, conduct regular performance feedback and evaluations, and hire new team membersRequired Qualifications : 7-9+ years experience in Customer Success;
3-5+ years of field Customer Success leadership, with Enterprise Customer Success Management ExperienceExperience establishing yourself as a trusted advisor with customer partners to guide outcomesUnderstanding of common Jira and Confluence end-user use cases and ways of working, with ability to demonstrate those use cases, and understanding of configuration trade-offsExperience balancing a book of business in a customer-facing environmentExperience with Gainsight (or similar CRM tool), Salesforce and BI tools such as Tableau
Senior Group Manager Customer Success
A company is looking for a Senior Group Manager, Customer Success. ...
Customer Success Manager
Atlantic IT seeks a proactive and results-oriented Client Success Manager to join our team. Customer Engagement: Engage with customers to understand their needs and ensure their requirements are met throughout the project lifecycle. The Client Success Manager role at Atlantic IT is designed for a pr...
Customer Success Manager West
A company is looking for a Manager, Customer Success, West (Remote). ...
Customer Success Manager
Customer Success Representative - Pharmaceutical Manufacturing. Successfully Servicing Clients Globally for Over 50 Years. Serve as the Primary Technical Liaison for Customer Service Requests. Perform Both On-Site and Remote Work Supporting Customer Needs. ...
Senior Manager Customer Success
Key Responsibilities:Directly manage and support a team of CSMs to ensure hitting group and company targetsDevelop and implement risk mitigation strategies for customer retentionPartner with CSMs to quantify the value Airtable brings to customersRequired Qualifications:8-10+ years of sales or custom...
Data Engineering - Manager, Customer Success
TheMathCompany or MathCo® is a global Enterprise AI and Analytics company trusted for data-driven decision-making by leading Fortune 500 and Global 2000 enterprises. Participate in architectural discussions to build confidence and ensure customer success when. Founded in 2016, MathCo builds custom A...
Manager, Customer Success Operations
The Manager, Customer Success Operations will have a strong background in data analytics, customer success platforms like Totango, Pendo, and experience in managing seamless integrations of various tools to support our customer success team. The Manager, Customer Success Operations will lead and opt...
Customer Success Manager-saba Or Cornerstone Products
The Customer Success Manager (CSM) is responsible for a portfolio of strategic accounts and leverages product expertise and a practitioner's lens to align account strategy with business outcomes. The CSM builds relationships with customers and plays a fundamental role in developing and managing ongo...
Customer Success Manager – State, Local and Law Enforcement (SLED)
As a Customer Success Manager at i2Group, you will play a pivotal role in ensuring the success and satisfaction of our law enforcement customers. Excellent customer management skills including project management, resolving issues, setting customer expectations, customer training support, and buildin...
Customer Success Manager
We are looking for a Customer Success Manager (Enterprise) to join the Tessian team following the Proofpoint acquisition. As well as being responsible for renewals and advocacy in our NAMER customer base, you'll be a bridge between Product and our customers - communicating our technology, understand...