job summary : Responsibilities :
Responsibilities :
The Consumer Engagement Associate provides support to company brands, promotions, and all other company functions in a contact center environment while protecting and enhancing the company’s reputation and trademarks.
This position is responsible for handling routine consumer inquiries, as well as escalation contacts, related to all company matters and to update computerized data entry systems as necessary.
- A willingness and desire to provide outstanding consumer service
- Proven ability to multi-task
- Computer aptitude, including typing of at least 35 wpm, accurate data entry and the ability to effectively work in a Windows based environment
- Excellent verbal and written communication as well as listening skills
- Must work well, both independently and with a team.
- This position is partial work from home .
- Must Pass Assessments!!
Skills : Customer Service, Telephone Etiquette, Typing Skills, Active Listening, Interpersonal Sensitivity, Call Center Support, Basic Software Skills Experience : Experienced2 year(s)
responsibilities :
The Consumer Engagement Associate provides support to company brands, promotions, and all other company functions in a contact center environment while protecting and enhancing the company’s reputation and trademarks.
This position is responsible for handling routine consumer inquiries, as well as escalation contacts, related to all company matters and to update computerized data entry systems as necessary.
- A willingness and desire to provide outstanding consumer service
- Proven ability to multi-task
- Computer aptitude, including typing of at least 35 wpm, accurate data entry and the ability to effectively work in a Windows based environment
- Excellent verbal and written communication as well as listening skills
- Must work well, both independently and with a team.
- This position is partial work from home .
- Must Pass Assessments!!
The essential functions of this role include :
working weekends
qualifications : Experience
Experience
- Experienced
- 2 years
Education
High School (required)
skills :
- Customer Service (1 year of experience is required)
- Telephone Etiquette (2 years of experience is required)
- Typing Skills (1 year of experience is required)
- Active Listening
- Interpersonal Sensitivity
- Call Center Support (1 year of experience is required)
- Basic Software Skills
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Skills:Customer Service, Telephone Etiquette, Typing Skills, Active Listening, Interpersonal Sensitivity, Call Center Support, Basic Software Skills Experience:Experienced2 year(s). The Consumer Engagement Associate provides support to company brands, promotions, and all other company functions in a...
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