Leasing Consultant/Administrative Assistant

Job Description

Job Description

Company Information :

Paradigm Properties Group oversees three student housing communities near the campus with 183 apartments and roughly 550 residents.

Plus, a small community about a half hour south with 28 duplexes.

Description of Role :

Leasing Consultant / Administrative Assistant must be able to successfully interact with prospective and current residents in order to achieve maximum occupancy.

The Leasing Consultant / Admin Assistant is responsible for the leasing process from introduction to the actual occupancy of the resident and must maintain communication throughout the tenancy of the resident.

Tasks :

Greets all leasing visitors and determines if the community meets the potential renters’ qualifications

Provides information about the apartments and the community to prospective renters and schedules tours of the community

Accurately and efficiently prepares and assists with all leasing paperwork including, but not limited to, applications, lease agreements, employment, credit and background checks, and lease move-in packets

Effectively explains all lease and community policies to new and current residents

Collects security deposits, rent, and all other fees associated with leasing business

Maintains an accurate and in-depth knowledge of all aspects of the community, particularly in areas such as rent and pricing information, vacancies, availability, lease expiration's, square footage, etc.

Completes market surveys as requested by the Property Manager, monitors area trends and stays current on the needs of prospective renters.

Maintains a friendly working relationship with the leasing staff of neighboring communities

Stays aware and informed of unit statuses and availability. Monitors current and future vacancies to proactively react to future occupancy needs.

Analyzes concerns with apartments that are slow to lease and offers recommendations to the Property Manager

Inspects vacant apartments on a regular basis to ensure that they remain show ready

Supports the overall marketing efforts of the Property Manager and offers input and suggestions regarding promotions, advertisements, and other various strategies.

Regular prepares and posts to social media accounts on behalf of community

Assists in implementing resident retention and renewal programs

As needed, becomes active in the local business community, and develops a rapport with the residential community

Responsible for leasing apartments at an acceptable percent of total prospects to be determined by the Property Manager

Understands and complies with Fair Housing Laws

Assures curb appeal and community appearance is acceptable by visiting the property and conducting inspections, alerts Property Manager to any issues and creates service orders for any repairs needed

Creates service orders and stays abreast on all aspects of service orders, including, but limited to, communicating with the maintenance department, creating follow up service orders, communicates delays to residents, ordering supplies from vendors, scheduling subcontractors.

Keeps Property Manager updated of any situations associated with service order problems

Stays abreast of ordering needs in the office and the maintenance department, reports order requests to Property Manager or by purchase order request

Communicates with all residents in a friendly and professional manner, conducts follow up activities in order to establish and maintain positive resident relationships

Enters and tracks all payables, keeps rental accounts up to date in the software program, maintains all files, answers phones, returns voicemails, responds to emails, text messages, social media direct messages, google reviews, etc.

Assists with all aspects of turnover, including, but not limited to, inspect and take photos of apartments, create service orders, schedule subcontractors, track unit progress, setting up furniture, order and pick up supplies, assist with service orders when necessary

Accompanies vendors and subcontractors to the property and apartments as needed

Transports prospective renters or subcontractors via personal car throughout property grounds; may run errands when needed

Maintains the cleanliness of the rental office on a weekly basis at minimum

Maintains open and consistent communication with the Property Manager and fellow coworkers

Helps to maintain a positive and friendly work environment

Skills and Requirements :

1+ year experience leasing preferred

2+ year experience customer service

Must be prompt, on time to work, and have good attendance

Excellent communication skills

Strong customer service skills and professional phone manner

Demonstrate excellent organizational skills with the ability to prioritize and work effectively on multiple tasks in a fast-paced, demanding environment

Demonstrate proficiency with Microsoft Word, Excel, and Outlook

Demonstrate proficiency with a variety of social media platform

Must be able to walk apartments and grounds, including stairs

Occasionally requires lifting 30 pounds or less

Reliable smart phone required and ability to use or learn required software

Valid driver’s license required

Reliable transportation and proof of insurance

Work schedule :

Full time, Monday-Friday, 8 : 00am-4 : 30pm summer hours 7 : 30am-4 : 00pm, mid-May through mid-July only

Occasional weekends, depending on rental and showing needs

August apartment turnover, MANDATORY overtime (includes Saturdays and Sundays), and no time off during the turnover period turnover period runs from late July through September

Benefits : Health insurance

Health insurance

Aflac

Aflac Eye & Dental

401K match

Paid vacations

Paid sick days

Paid holidays, including your birthday

To Apply :

Please submit your resume

We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.

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