Administrative Assistant - CCIT Customer Services

WELCOME TO CLEMSON!

Clemson is calling...are you ready to answer the call?

One of the most productive public research universities in the nation, Clemson University attracts and powerfully unites students, faculty and staff whose greatest desire is to make a difference in the lives of others.

Clemson has recently been named a top 25 public college in the country by the Wall Street Journal, a top South Carolina employer by Forbes and a Military Friendly Employer for five years running.

Through our research, outreach and entrepreneurial projects, Clemson University and its employees are driving economic development and improving quality of life in South Carolina and beyond.

So,... are you ready?

JOB SUMMARY :

The Administrative Assistant in CCIT Customer Services plays a pivotal role in supporting the Associate Vice President and the department's operations.

This position is integral to the smooth functioning of the department, ensuring efficient administrative processes and customer satisfaction.

Performs other duties as assigned.

JOB DUTIES :

40% - Essential - Administrative Support : Provide comprehensive administrative support to the AVP and departmental staff.

Assist with scheduling meetings and appointments, booking travel arrangements, reimbursement processing, and purchases. Assist IT Customer Service Team managers with tasks, as needed.

25% - Essential - Operations : Assist the Business Manager with records keeping as well as tracking of purchases and deployed inventory.

Serve as area timekeeper. Order office supplies and manage front office operations. This includes but not limited to accessing Buyways for ordering.

Record and process all receipts and p-card transmittals. Maintain the company P-card and monthly statements.

10% - Essential - Vehicle Management : Maintains area State vehicle needs. This includes, but not limited to, monthly mileage reports, scheduled maintenance, insurance renewals, and gas receipts.

Track and schedule all maintenance of department owned vehicles. Maintains the departmental parking passes, keys to all vehicles, and a log of drivers.

15% - Essential - Safeware Processing : Assist with managing and processing Safeware claims, ensuring timely and accurate handling.

Work with outside vendors to approve claims for Clemson staff to repair computers, along with sending customer hardware to outside repair centers.

Properly record and document all transactions so that staff, the customer, and the accounting team are all aware of the claim status.

10% - Essential - Communication : Facilitate communication within the department and with external stakeholders. Assist in coordinating departmental events and meetings.

MINIMUM REQUIREMENTS :

A high school diploma and work experience that is directly related to the area of employment. A bachelor's degree may be substituted for the related work experience.

PREFERRED REQUIREMENTS :

Strong organizational and multitasking skills.

Excellent communication and customer service abilities.

Proficiency in office software and technology system

RESPONSIBILITIES

JOB KNOWLEDGE

Firm Job Knowledge - Firm working knowledge of concepts, practices and procedures and ability to use in varied situations

Fundamental Job Knowledge - Fundamental working knowledge of concepts, practices and procedures and ability to apply in varied situations

SUPERVISORY RESPONSIBILITIES

Acts as Lead - Acts as a Lead by guiding the work of others who perform essentially the same work.

No Supervisory Duties - Not responsible for supervising employees.

BUDGETARY RESPONSIBILITIES

No Budget Responsibilities - No fiscal responsibility for the department's budget.

PHYSICAL REQUIREMENTS :

70% - Sit (stationary position) for prolonged period

WORKING CONDITIONS : No Work Conditions

No Work Conditions

WORK SCHEDULE :

Standard Hours : 37.5

COMPENSATION INFORMATION

Expected Salary Range ($ 32,686.00 - $ 40,000.00)

Salary is dependent upon several factors including, but not limited to, a candidate's previous experience, knowledge, skills and performance in accordance with Clemson's .

ESSENTIAL PERSONNEL LEVEL

Normal Operations

Required to follow emergency facility closure directives, and not normally expected work on-site during emergency situations.

JOB LOCATION : Clemson, SC

Clemson, SC

APPLICATION DEADLINE :

August 31, 2024

MILITARY AND VETERAN :

MILITARY EQUIVALENCY :

Clemson University is proud to allow educational equivalency for military technical certifications and trainings that directly relate to the job duties.

VETERAN PREFERENCE :

South Carolina is making our Veterans a priority for employment in state agencies and institutions.

State policy for veteran preference states that for qualifying, full-time permanent positions, a veteran applicant may receive preference if they meet the job's minimum qualifications, were discharged under honorable conditions from the military, and submit their DD-214 for confidential review by the Office of Human Resources.

To claim Veteran Preference for qualifying positions, email upon submission of your application.

CLOSING STATEMENT :

Clemson University is an AA / EEO employer and does not discriminate against any person or group on the basis of age, color, disability, gender, pregnancy, national origin, race, religion, sexual orientation, veteran status or genetic information.