Product Support Specialist
Tel-Aviv Full-time Intermediate About The Position
DataRails is an Israeli based Fintech Startup in massive growth, and we're looking for brilliant people to join the team!
About the position :
Were looking for an experienced Product Support Specialist with a great eye for details and a huge passion for technology to join our growing CS team in TLV.
As our Inbound Tech Support Specialist you will be working together with the CS team and R&D team on executing a well-designed on-boarding experience and on-going support.
- Manual testing of DataRails product
- Handle cases until resolution for assigned customer accounts with hands-on approach
- Demonstrate ownership over cases, tickets, championing customer feature requests and case resolution
- Create and run tests and use case scenarios to ensure the quality of the system and its internal / external interfaces
- Assure that our customers will enjoy a top-notch product
- Work with Customer Success teams to support the onboarding process, knowledge transfer, and the system setup, collaborate with the development teams
- Update and maintain our bug tracking system
- Build our product knowledge base
Requirements
- 1-3 years of experience in a similar position (QA / support / IT / application engineer etc.) A must
- Proficient with test documentation (STD and STP)
- Strong troubleshooting and problem-solving skills A must
- Experienced with managing bug life cycle
- Good understanding of the entire software development life cycle
- Great ability to learn quickly in a dynamic environment
- Excellent English and Hebrew language skills - Spoken and written (including technical writing)
- Exceptional communication skills
- Ability to work both independently and as part of a team
Product Support Specialist Tel-aviv
Were looking for an experienced Product Support Specialist with a great eye for details and a huge passion for technology to join our growing CS team in TLV. As our Inbound Tech Support Specialist you will be working together with the CS team and R&D team on executing a well-designed on-boarding exp...
Product Support Specialist
We are looking to hire an experienced Customer Support Specialist to be the first line of support for our most important customers. As a Customer Experience Specialist, you will learn the inner workings of HiBob features, enabling you to provide in-depth technical product support. Our HR platform is...
Product Support and Operations Specialist
Product Support and Operations Specialist,. Work with various Operations, Product, and Engineering teams in identifying, reporting, and resolving product issues or opportunities for improvement. Unbelievable partner support is a critical part of the Via brand, and we’re looking for the best in the b...
Product Support Specialist
View all jobs Commercial California, United States Director of Clinic Growth Medical Operations New Jersey, United States Customer Support, Care Concierge Medical Operations New Jersey, United States Medical Administrative Assistant (Virtual) Medical Operations New Jersey, United States Care Concier...
IT – Product Support Specialist for the Division of HPD TECH
As a Product Support Specialist, your role will be to provide support to set up/configure new application environment, verify environment with Bill of Materials, application deployment, application configuration, monitor run batch hobs, run print jobs, manually print different types of letters, run ...
Product Support Specialist
Canvs AI is looking for a motivated and savvy Product Support Specialist to join our growing Product team! As a Product Support Specialist, you will work directly with internal stakeholders and external clients to successfully implement Canvs AI and provide ongoing technical customer support to Canv...
Product Support and Operations Specialist, Weekends
Product Support and Operations Specialist,. Work with various Operations, Product, and Engineering teams in identifying, reporting, and resolving product issues or opportunities for improvement. Unbelievable partner support is a critical part of the Via brand, and we’re looking for the best in the b...
Product Support Specialist
We are seeking a Product Support Specialist who can write SQL Queries and enjoys working with data to solve customer challenges. The Product Support Specialist will work in a hybrid capacity in our NYC office. Be the primary point of contact for product/data issuesUse SQL queries to research and tro...
Product Support & Operations Specialist.
As a Product Support & Operations Specialist, youll provide consistently outstanding support to Vias partners (cities, operators, etc. Work with various Operations, Product, & Engineering teams in identifying, reporting, & resolving product issues or opportunities for improvement. Unbelievable partn...
Product Support and Operations Specialist
HireArt is helping Via find a Product Support and Operations Specialist to provide outstanding assistance to partners, who power mobility and transportation networks with company technology. As a Product Support and Operations Specialist, you will:. We are looking for someone who is seeking a career...