Sales Order Management Analyst

Sales Order Management Analyst

TAFCO Corporation

(On-Site, Bensenville, IL)

About TAFCO :

TAFCO is a Chicago-based leader in the manufacturing and distribution of high-quality windows, doors, and injection-molded products for the home improvement and building industries. With over 70 years of innovation and craftsmanship, our mission is to exceed customer expectations through integrity, expertise, and creativity—building trusted partnerships every step of the way.

About the Role :

We're looking for a detail-oriented and solutions-driven Sales Order Management Analyst to support our domestic customers. This role requires a self-reliant, conscientious professional with a passion for solving problems and improving processes. You'll serve as a key liaison across multiple departments—ensuring smooth execution of the order-to-cash process while identifying opportunities to enhance efficiency and accuracy.

Key Responsibilities :

• Serve as a subject matter expert in the end-to-end order-to-cash cycle, including purchase order (PO) requirements, transportation coordination, and chargeback resolution.
• Process customer orders with precision and timeliness, collaborating cross-functionally with sales, inventory, and warehouse teams.
• Proactively resolve and document issues and inquiries, addressing root causes to prevent recurrence.
• Monitor and adhere to internal controls and policies related to order processing.
• Communicate roadblocks and challenges to management with strategic recommendations.
• Review monthly customer scorecards and initiate disputes as appropriate.
• Support month-end, quarter-end, and year-end close activities, including reporting and reconciliations.
• Provide insights to continuously improve order processes, systems, and support of new business initiatives.
• Prepare ad hoc reporting and analysis as needed.

Requirements

What You'll Need to Succeed :

Benefits

Why Join Us?

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