Inside Sales Representative (Diamond Hill Plywood)

Overview

Discover Palmer-Donavin

Established in 1907, Palmer-Donavin is a leader in building material distribution and fabrication. Headquartered in Columbus, OH, Palmer-Donavin has 13 locations spread throughout the Midwest and Southeast Regions.

As an Employee-Owned business, we take pride in our culture of high performing and engaged employees who make Palmer-Donavin a great place to work.

Professional Growth

We live by our tagline, We Deliver More®. We believe the work we do is more than just a job . At Palmer-Donavin, we make professional development and growth a priority by offering robust training programs, investing in our employees’ continuing education, and providing rewarding career paths that allow employees to reach their full potential.

We are proud to share that our management ranks are filled with employees who have developed through the organization.

Our Inside Sales Representatives are our day-to-day point of contact with customers in a wholesale business-to-business environment.

You will help customers with order placement by answering customer questions concerning products, pricing, delivery schedules, product uses, and inventory levels.

This position also serves as support to our Outside Sales staff.

Benefits :

• Employee Stock Ownership Plan (ESOP)
• Quarterly Company Performance Bonus
• PTO Plan
• 401(k) Retirement Plan with Company Matching
• Health, Dental, and Vision Coverage
• Life & Disability Insurance
• Employee Discounts
• Wellness Program
• Ongoing Training and Development
• And Much More!!

Responsibilities

• Keeping records of customer interactions and transactions
• Entering orders and recording comments as well as actions taken
• Upselling and suggesting add-ons or related products
• Resolving customer service issues or billing complaints
• Notifying appropriate purchasing agents when supplies of specific items are low
• Sending out product samples and literature

Competencies :

• Customer Focus
• Communication
• Building Trust
• Sense of Ownership

Qualifications

• High school diploma or equivalent certification
• College courses or equivalent training and experience, a plus
• Previous sales and / or customer service skills, a plus
• Excellent time management and organizational skills
• General knowledge of Microsoft Word, Outlook, and Excel

Palmer-Donavin participates in E-Verify, is an Equal Opportunity Employer, and operates a Drug Free Work Place, a policy which prohibits the use, possession, and / or distribution of medical marijuana in the workplace

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