Job Description
Job Description
Job Title : Front Desk Associate
Department : Front Desk
Reports to : Manager of Operations
Location : Arlington
Employee Type : Full-Time
Summary : The Front Desk Associate provides Patient Care Excellence by supporting the day to day activities of our medical facility by performing the following duties.
Essential Functions :
- Schedules appointments and enters appointment date and time into computerized scheduler.
- Immediately greets and directs patients and visitors and answers telephone calls promptly and courteously.
- Registers patients by verifying that patient's record is up to date and accurate.
- Verifies patient insurance information and updates and maintains patient information in Electronic Medical Record.
- Coordinates referrals for patients through insurance and other physician offices.
- Reviews accounts of scheduled patients for balances and expired referrals and addresses with patient for resolution.
- Collects co-payment and balances from patients and reconciles daily cash report.
- Receives medical records requests and disability forms.
- Records patient communications within the electronic medical record.
Qualifications
- High school diploma or general education degree (GED); or one to three years related experience and / or training; or equivalent combination of education and experience
- Some computer experience
- Knowledge of third-party insurance
- Previous medical office experience
- Excellent verbal communication skills
- Prior customer service representative experience
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