IT Service Manager

VirtualVocations
Indianapolis, Indiana, United States
Full-time

A company is looking for a Service Manager to lead and manage the Service Delivery Team.Key ResponsibilitiesDrive team performance through mentoring, evaluations, and fostering a collaborative environmentOversee service delivery operations, ensuring timely resolution of tickets and adherence to KPIsServe as a liaison between clients, stakeholders, and the Service Delivery Team, ensuring effective communicationRequired QualificationsBachelor's Degree5+ years of experience managing medium to large technical teamsFamiliarity with SOC2 complianceFamiliarity with ITIL-based service processesFamiliarity with ConnectWise Manage (PSA) and MSP-focused reporting platforms

18 hours ago
Related jobs
Promoted
TRIMEDX
Indianapolis, Indiana

This role will involve managing the team through software and service interdependencies to maximize efficiency and scalability; managing the execution of the team's operating; bridging the gap by recognizing the interdependence of software development and Technology operation; and helping the organi...

Promoted
VirtualVocations
Indianapolis, Indiana

A company is looking for a Service Manager to lead and manage the Service Delivery Team. ...

Promoted
TriMedx
Indianapolis, Indiana

This role will involve managing the team through software and service interdependencies to maximize efficiency and scalability; managing the execution of the team's operating; bridging the gap by recognizing the interdependence of software development and Technology operation; and helping the organi...

Promoted
VirtualVocations
Indianapolis, Indiana

A company is looking for an IT Service Delivery Manager to oversee IT service delivery for Venue Infrastructure and Application support teams. ...

Heritage Environmental Services
Indianapolis, Indiana

The IT Project Manager is responsible for the planning and implementation of complex IT projects supporting multiple businesses within the organization. Projects pertain to the delivery of timely, quality IT services and/or relate to improving business effectiveness and efficiency. Interact with all...

Promoted
VirtualVocations
Indianapolis, Indiana

A company is looking for an IT Service Desk Manager responsible for leading IT service delivery for help desk operations. ...

Allison Transmission
Indianapolis, Indiana

Reporting to the Manager of IT Service Operations, the Delivery Manager will work in close partnership with service providers, ITSM process leads, and other IT staff to drive operational excellence, continual service improvement, and achievement of IS&S departmental goals and objectives. The IT Serv...

Promoted
VirtualVocations
Indianapolis, Indiana

A company is looking for a Level 3 IT Support Specialist to provide expert-level support for cloud services. ...

Promoted
Solstice Consulting Group
Indianapolis, Indiana

Strong communication skills with the ability to interact effectively with stakeholders and end-users. Base salary of $140k - $160k DOE plus bonus opportunity and excellent benefits. Set priorities and manage workloads to ensure timely completion of projects and initiatives. Conduct performance revie...

Promoted
Infobase
Indianapolis, Indiana
Remote

This includes maintaining high system availability for clients, ensuring compliance with security and regulatory standards, optimizing costs, and delivering high-quality IT services to internal users. Infobase provides equal employment opportunities to all employees and applicants for employment and...