Job Title : UX Content Designer (Claims) - Remote
Duration : months Pay : / hr
Required : Figma, Mural, MS Office. Please include portfolio link on resume.
Description :
The User Experience organization is on a mission to create extraordinary digital experiences that position us to win big with our customers, agents, and prospects.
We strive to provide the best digital quoting experience in the insurance industry and to make digital our primary channel for service and claims, delivering innovative experiences that exceed consumer and agent expectations.
About the team :
You’ll join a small-but-mighty, -person team of UX content designers who each provide dedicated content support for different user journeys.
This role’s primary focus is to improve the claims experience for internal and external audiences. You’ll have the opportunity to make a significant impact.
We measure success by improvements to both user efficiency and satisfaction.
Responsibilities :
Collaborate with multiple roles. You'll partner with product owners, product designers, engineers, analysts, researchers, and other content designers.
You’ll work closely with insurance product SME’s to understand requirements.
- Identify content opportunities. You’ll use content strategy methods to find ways to improve the user experience through information architecture and the use of language.
- Write concise, effective content. Your writing will adhere to guidelines for tone and voice, follow established standards and use language best practices for the given channel / medium.
- Continuously seek and integrate user feedback. You’ll evaluate UX effectiveness and determine where and how to optimize content.
Qualifications :
- Bachelor's degree in English, Communications, Journalism or a related field, or equivalent work experience
- You love collaborating and learning from people with different areas of expertise
- You’ve written content for digital applications (productivity app experience is a big plus)
- You know how to employ content strategy methods and tools like content audits, competitive assessments, quantitative analysis, gap analyses, user research, persona development, etc.
- You’re analytical, and you love to synthesize complex information
- You have a portfolio of written work that demonstrates creativity, business impact and results
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