Overview
AprilAire is a growing Madison-based company and an industry leading provider of healthy air solutions. We believe everyone deserves healthy air.
You will join a team of professionals who are passionate, customer focused, adaptable, and leading the way for new HVAC technologies and innovative thinking.
We are proud to have products in over 7 million homes and look forward to our continued success. Give your career a breath of fresh air today and consider joining our team!
As AprilAire grows, so does our Customer Service team! We are currently seeking someone who has a great eye for detail and a customer service focused attitude as an Customer Service Specialist!
Shift : Monday-Friday 1st shift
Work style : If you meet performance metrics, this role has the opportunity to work from home one day per week .
Career Opportunity : This role is a good fit for someone looking to build their career with our customers and move into further customer development, admin, sales, finance / accounting, and more!
Responsibilities
Your day will include :
Performs accurate and timely entry of customer purchase orders into ERP system.Reviews orders for completeness of specifications, quantity, pricing as well as customer account for other special agreements.
Maintains customer specific notes to ensure proper handling of orders.Develops and maintains in-depth knowledge of customer classifications, products, pricing, and shipping methods.
Create new ship to and bill to addresses within software as needed. Maintains customer database.Maintains special price program (Kardex) for customers with special pricing.
Enters debit and credit memos.
Monitor open ( A-Status ) order report to ensure timely resolution of order processing and communicate pertinent information as necessary.
Perform research, determine root cause analysis, and make recommendations to management / sales to implement improved process to reduce A-Status orders.
Coordinate with Sales and Distributors via phone and email to take appropriate steps to resolve open order / account issues.
Ex : pricing, quantity discrepancy, request revised PO, etc.)
- Manage email mailbox correspondence to provide support on : Pricing requests PO management Logistic coordination, order / tracking status, generate packing slips / bill of ladingLiterature requestsPost order support, no charge / replacement orders, coordination with manufacturing, data verification (warranty claims, order history)Investigate unresolved short paymentsRespond / resolve customer inquiries / complaints
- Assist with incoming customer service calls and web chat responses.
Qualifications
If the below says, "Me!",
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