Position Summary
The IT Support Specialist will be responsible for providing comprehensive technical support across helpdesk, network, and broadcast environments.
This role requires a proactive individual with a strong technical background and excellent problem-solving skills.
Essential Duties and Responsibilities
Helpdesk Support :
- Provide first-level technical support to end-users via phone, email, and in-person.
- Troubleshoot and resolve support requests using a ticketing system.
- Assist with the setup and configuration of new hardware and software.
Network Support :
- Monitor and maintain network infrastructure, including switches, routers, and firewalls.
- Perform network troubleshooting to identify and resolve connectivity issues.
- Assist with network upgrades and the implementation of new technologies.
- Ensure network security by implementing and maintaining security protocols.
Broadcast Support :
- Provide technical support for IP broadcast systems and equipment.
- Assist with the setup, operation, and maintenance of IP-based broadcast hardware and software.
- Troubleshoot and resolve issues related to IP broadcast transmission and reception.
- Collaborate with the broadcast team to ensure seamless production and delivery of content using IP technologies.
- Maintaining broadcast transmission systems, ensuring high-quality service delivery for live events.
- Support the implementation of new technologies and broadcast solutions to enhance service offerings.
- Coordinate with external partners and vendors to ensure seamless transmission for live sporting and entertainment events.
- Ability to work shifts to support 24x7x365 production environments.
Minimum Requirements
- Experience in the broadcast and media industry with transmission, routing, switching, and distribution technologies, a plus.
- Strong technical IT skills, including maintaining server-based control systems, automation systems, and related infrastructure.
- Familiarity working with compressed and uncompressed video formats (SDI, SMPTE 2110, H.264,H.265,JPEG2000) and understanding of video stream metadata (timecode, closed captioning).
- Proficiency in IP networking, multicasting, and streaming media protocols (RTP, RTSP, UDP).
- Ability to perform physical tasks such as running cables, reorganizing server racks, and handling small physical labor in server room environments.
- Knowledge of broadcast TV standards, workflows, and delivery solutions.
- Solid understanding of IPv4 networking, routers, and Linux systems.
- Experience in server-building, maintenance, and hardware installations.
- Strong knowledge of Windows and Mac operating systems.
- Excellent communication and interpersonal skills.
- Ability to work independently and problem-solve in fast-paced environments.
- 2+ years of experience in IT support, network administration, or broadcast support.
- Must be able to speak English and Spanish.
- Multisite Job Must have ability to drive between multiple office locations.
2 days ago