Food and Beverage Manager

Administration

Create and implement procedures for new programs.

Assist in conducting weekly / monthly departmental meetings.

Ensure attendance at the weekly meetings.

Prepare, implement and compile data for the strategic marketing budget, forecasts

and other reports as directed / required

Conduct and attend review meetings, weekly strategic sales meetings, management

meetings and other meetings as required / requested

Manage all advertising, public relations and promotional activities

Prepare communication plans to ensure that all new initiatives are rolled out

effectively

Create and implement a Marketing Strategy at for Food and Beverage at all

properties

Organize and submit invoices for promotions & entertainment

Update calendars and disseminate information to operations and hotel teams.

Manage weekly update(s) to the corporate team on your properties marketing efforts

and results.

Monthly ROI report on initiatives to Director of Food and Beverage and Concrete / IGC

Hospitality team

Assist in the execution of any and all marketing initiatives in property marketing

plans.

Manage the creative request process ensuring that the creative is authentic and on

brand.

Financial Aspects

React with urgency to any forecasted sales and profit shortfalls to budget.

Recommend and assist in the implementation of activity to stimulate short-term sales

revenue where required

Maintain budget Food Cost.

Maintain budget Beverage Cost.

Ensure that payroll is signed off and submitted on time for FOH Departments.

Ensure Vacation / Holiday / Sick and Personal days are tracked and logged with HR

for Record.

Ensure labor costs are in line, work to remove OT hours and maintain productivity

levels throughout all FOH positions

Work to constantly increase average check and drive more covers

Employee Relations

Monitor and identify training needs within the FOH.

Assist / Ensure the development of formal training plans and service standards

Ensure all new employees are fully inducted into each department.

Conduct performance feedback for all relevant staff as and when required.

Ensure that disciplinary interviews and counseling sessions are executed

appropriately and be involved when necessary.

Ensure that TIPS Training is conducted and each staff member remains in

compliance

Develop and mentor all staff when possible.

Establish and monitor effective employee relations.

Miscellaneous

Monitor FOH personnel to ensure that guests receive prompt, cordial attention and

personal recognition.

Communicate with BOH

Schedule and regularly conduct routine inspections of equipment and areas under

the control of FOH management Staff.

Advise and implement policy of Recruitment, Scheduling, Menu development, Drinks

Development, Staff Training and Opening procedures with regards to focused meal

periods.

General Duties

Responsible for ensuring that all guests have an engaging, dynamic experience.

Create, manage, and execute a programming strategy for restaurant, lounge, and

entertainment areas at hotel

Manage third party software relationships with programs including but not limited to

Triple Seat, Delphi, Open Table, Seven Rooms, Resy, etc.

Prepare and execute annual marketing plans

Manage and execute promotional events, be present and coordinate events

Manage & market special events Sales and Marketing eg. NYE, Halloween,

Fashion Week, pop ups & other relevant events

Manage Social Media in conjunction with partners for guest engagement.

Manage and disseminate event calendars to employees and guests, within rooms.

Establish and foster new relationships that drive revenue and increase brand

awareness for the properties

Manage F&B VIP services program for all venues.

Guest follow through with all reservations

Perform neighborhood outreach to surrounding businesses to create a base local

clientele.

Develop strategies to increase share from competitors

Attend any meetings or training sessions or courses as required.

Attend weekly manager meetings

Assist fellow employees to perform similar or related jobs as and when

necessary.

Ensure guest satisfaction by performing such duties as attending to their

requests and inquiries courteously and efficiently, and accepting changes or

additions in work hours, which are necessary for the maintenance of

uninterrupted service to our guests.

Continuously seek opportunities to learn and improve knowledge of the job.

Undertake any reasonable request made by a member of management.

Ensure all purchasing is taken care of inside current budgeting.

Oversee Staff Schedules with a view to minimizing overtime where possible

Open and close restaurant ensuring highest standards are achieved.

Create and maintain employee banks, ensuring 100% accuracy

Collect employee cash-outs with focused on accuracy.

Perform basic duties for tip pool

Guest and Public Relations

Meet regular and VIP guests as needed.

Create and maintain a personal and respectful rapport with regular guests.

Entertain existing and potential clients to maintain customer loyalty.

Create and implement a Marketing Strategy

Maintain relationship with our PR company