Manager of Corporate Communications

Onyx CenterSource is the leading global provider of B2B payments and business intelligence solutions to the hospitality industry.

Our global team of experts collaborate to solve our clients’ business challenges, enabling our clients to enjoy stronger business relationships with each other by streamlining commission payments, removing friction from the process.

This means hotels pay agencies the money they’re owed faster, and agencies receive much-needed supplier revenue more quickly and easily, increasing their desire to direct more bookings to hotels that use Onyx.

All of this frees our clients up to focus on strategic, revenue-generating activities.

If the following job requirements and experience match your skills, please ensure you apply promptly.

As a worldwide team with 20+ nationalities represented, we value our differences and use them to best serve our global clients.

Every Onyx employee has the opportunity to grow through continual development opportunities, and we’re committed to making a positive impact in ourcommunities and the world.

Onyx offers a variety of benefits to support a competitive total compensation package. You will work in an international and fast paced growing environment full of learning opportunities.

Overview

The Corporate Communications Manager is responsible for facilitating and executing work that supports and optimizes internal and external communications driving Onyx’s brand identity, thought leadership, creative voice, and experience across multiple channels.

As Onyx desires to enhance our corporate communication strategy, this role will be a critical partner in up leveling our content, messaging, frequency and targeting to key audiences both internally and externally.

A member of the Marketing team, this role acts as a liaison linking cross-functional teams to drive communications planning, alignment, and efficient execution, and content performance across both client and prospect audiences.

Though this role reports into Marketing, they play a pivotal role in aligning across business units, particularly Client Management, Commercial, HR, Product, Technology and others.

Location

Scope

Global

Education

Minimum required : Bachelor’s Degree or Equivalent experience

Preferred : Master’s Degree in Communication and Public Relations

Span of Control

Reports to : Director of Marketing

Oversight : This position has no direct reports, with opportunity for growth

Roles / Responsibilities

• Contribute to and execute the corporate and client communication strategy, aligning with company goals, including self-service customer content enablement and educational content.
• Aggregate and maintain inputs for strategy and content planning, including audience insights and messaging.
• Enforce standards for brand voice, tone, and plain language and influence others to adopt them.
• Provide operational support for content creation and strategy, managing workflows, schedules, and deadlines.
• Manage multiple communications projects from briefing to completion, ensuring timely deliverables.
• Develop and maintain detailed project plans, anticipating roadblocks and crafting agile solutions.
• Identify and secure necessary resources, both internal and external, for all marketing communication projects.
• Keep project members accountable for their deliverables and timelines, fostering collaboration and accountability.
• Facilitate meetings, create briefs, and provide effective reporting within existing frameworks and new methods.
• Collaborate with external partners and internal colleagues to complete projects within budget and timing goals.
• Perform data analysis through a business and marketing lens to create recommendations and report on content measurement using web analytics and other tools.

Qualifications

• Three (3) to five (5) years of experience or similar role in corporate marketing, content marketing and communications and / or creative agency experience
• Three (3) plus years of B2B marketing experience
• Demonstrated impeccable experience in writing and editing

Preferred :

• Related market / industry experience is desirable this includes but is not limited to hospitality, travel, meetings & events, and payments industries.
• Familiarity with Salesforce is a plus
• B2B tech marketing experience preferred
• Experience with social media listening tools

Teamwork / Leadership / interpersonal Skills :

• Excellent verbal and written communication skills
• Structuring and storytelling, ability to take insights and tell a story
• Strong executive presence and comfort level with providing coaching and counsel to leaders
• Analytical and problem-solving skills
• Creative thinker
• Detail oriented
• Strong business acumen
• Strong leadership skills
• Able to forge strong relations with key stakeholders and other functions
• Strong listening skills combined with high capabilities in synthesizing information

Organizational Interlocks

• Executive Team
• Client Management
• Commercial
• Product
• Technology

Physical Demands / Travel required

Work associated with this position is sedentary in nature and performed indoors at a desk either remotely or in an office setting.

Travel for this position is less than 20%.

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