Resident Resolutions Coordinator

Company Description

AIR Communities (Apartment Income REIT Corp.), is one of the country's largest owners and operators of multifamily housing, managing high-quality properties in most major markets.

At AIR, we value integrity, respect, collaboration, customer focus, and performance. These values are brought to life by our teammates, who are ultimately responsible for our success.

When you join our team, you'll work alongside the most dedicated professionals in the industry and open the door to unlimited career opportunities.

Job Description

Our Resident Resolutions Coordinator is a very active and fast-paced / high - volume job. You will be working at our Southgate Towers Apartments, a modern Miami Beach Apartment Community with stunning views of Biscayne Bay.

Check them out for yourself here : www.southgatetowersmiami.com

This position will be from 7 : 00 a.m. - 3 : 00 p.m. (Thursday - Monday)

A bit more about what you'll do...

• Responds to and manages resident complaints and or service issues
• May coordinate with appropriate staff to address and resolve resident concerns.
• May help with other resident related issues as assigned.
• Essential Functions : Supports residents during the move-out process which may include notice to vacate and resident transfers.
• Follows-up with residents who have issued work order / service requests or expressed issues / concerns with the community.
• Assist residents with any need
• Register cars to park on-site
• Register pets for existing residents
• Enter in service requests for residents
• Answer questions regarding service requests
• Send communication to residents
• Responds to and manages resident complaints and / or service issues
• Contact residents about policy violations

Qualifications

• 2 years customer service experience in a fast-paced service environment (ie, property management, hospitality, retail, restaurant etc.).
• Ability to provide exceptional customer service to address the needs of current and future residents in a friendly and professional manner.
• A reliable mode of transportation.
• Ability to work a flexible schedule including evenings and weekends.
• Ability to read, write, and speak English.

Additional Information

AIR offers attractive total compensation packages designed to recognize and reward performance at the individual, team and company levels.

We start with a competitive base salary and add bonus opportunities and benefit choices topped off with :

• Expected base pay rate of $16.00- $21.00 per hour. You will be provided a pay rate that is in line with your skills and experience as they relate to the requirements of the job.
• Live onsite! 25% Rent Discount available at any of our AIR Communities.
• Medical, dental, vision, and life insurance options available. HSA with company sponsored contributions, FSA (traditional and dependent care FSA).
• Short and long-term disability paid by the company.
• 401(K) and Employee Stock Purchase Plans.
• Paid Vacation, 9 Paid Holidays and Paid Sick Time.
• Tuition Assistance Program.
• Commuter Benefits and Pet-Insurance.
• Up to 100% Reimbursement on Professional Certification / Licensing for Job Related Curriculums.
• Paid parental leave of up to 16 weeks, following the birth or adoption of a child.
• Consumer discounts from various products and services including travel planning, wireless phones, health and fitness, home appliances, and more.
• 15 hours of paid time annually to give-back to your community.
• Opportunities for professional development and career growth including realistic job previews, in person and virtual leadership training, and performance improvement courses.

Candidates extended an offer will be required to undergo a four panel drug screening that excludes marijuana testing.

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