Resaurant Host- South Coast Winery Resort & Spa

Coordinates dining room reservations and guest seating to assure a seamless transition from the podium to the table. Answers questions and direct guests to other areas of the property, answer the phones and take restaurant reservations.

ESSENTIAL DUTIES : The following reflects management’s definition of essential functions for this job but does not restrict the tasks that may be assigned.

Management may assign or reassign duties and responsibilities to this job at any time due to reasonable accommodation or other reasons.

• Coordinates seating and reservations of the dining room, monitors efficiency of the workflow of the servers under the direction of the Supervisor.
• Answer phones with in three rings in a courteous and professional manner.
• Meets and greets guests promptly, courteously, and addressing guests by name when possible.
• Escorts guests to tables with proper amount of clean menus and wine lists.
• Maintain a complete working knowledge of the Dining Room menu.
• Maintains a waiting list with approximate times, direct guests to areas to wait and to inform the guests when their table is ready.
• Handle all guest complaints or dissatisfaction promptly and professionally, informs the Manager of all guest issues.
• Anticipates guests’ needs at all times.
• Inspects and replaces menus and wine lists that are soiled.
• Performs other duties as assigned by the Manager
• Maintain a professional appearance and demeanor.
• Takes PRIDE in everything we do.
• Takes OWNERSHIP of their actions and decisions.
• Displays LEADERSHIP in our industry and our community.
• Acts with INTEGRITY by being honest, trustworthy and doing the right thing.
• Displays TEAMWORK by committing to common goals based on open and honest communication.
• Delivers EXCELLENCE to our guests, our communities and to each other.

JOB KNOWLEDGE : One year previous restaurant experience preferred. Must be able to speak, read, understand and write the primary language of the work place.

Restaurant experience preferred.