IT Service Delivery Specialist
General Summary & Scope
- Address ITSM support issues and provide solutions to enhance system efficiency.
- Recommend strategies for maximizing system usability.
- Oversee process improvements within all ITSM functions.
- Keep comprehensive documentation, logs, and work instructions up to date.
- Design dashboards and analyze data for service level commitments.
- Work with stakeholders to identify automation and business value opportunities.
- Track SLAs, OLAs, KPIs, and related reports for ITSM processes.
- Promote service management processes aligned with ITIL guidelines.
- Assist in creating user guides and training materials.
- Produce reports on IT metrics and collaborate with various teams to derive insights.
IT Service Delivery Specialist - ISDSUB
IT Service Delivery Specialist. Promote service management processes aligned with ITIL guidelines. Oversee process improvements within all ITSM functions. Design dashboards and analyze data for service level commitments. ...
IT Service Delivery Specialist - ISDSUB
IT Service Delivery Specialist. Promote service management processes aligned with ITIL guidelines. Oversee process improvements within all ITSM functions. Design dashboards and analyze data for service level commitments. ...
VP, Corporate Applications Product Delivery Lead, IT Service Management
Our IT Corporate Applications department is looking for an VP, Corporate Applications Product Delivery Lead, IT Service Management to join their team. Manage day to day support responsibilities for the corporate applications systems with a focus on the portfolio within the Business of IT (e. Ability...
IT Support Services Specialist
Specific responsibilities include:Act as 2nd and 3rd-level onsite support for incident managementWork as part of the local IT team supporting all onboarding and transfer requestsAssist with production environment of the site, including onsite support of printers and handheld scannersProvide support ...
IT Services Delivery Manager
This is a full-time, direct hire role offering an exciting opportunity to lead high-profile projects and drive strategic growth. ...
IT Service Delivery Technician
Enhance the customer experience by promoting the Service Delivery as the first point of contact for IT issues and helping managing the lifecycle of incidents and service requests. IT Service Delivery Technician. Working with our managed clients located throughout the overall Ivoclar group, individua...
Service Delivery Technology Specialist
The Digital Operations Delivery Technology Specialist is a key member of the Digital Operations team that is expected to identify opportunities and define standards for innovation and improvement as well as to drive actions to deliver improved performance for the operations. We are particularly keen...
IT Vendor Management Specialist (Infrastructure Services) - 100 % Remote
We are seeking an IT Vendor Management Specialist who will work closely with DTS (Digital Technology Services) senior leadership to ensure that our vendor partnerships align with our strategic goals, deliver value, and meet our rigorous standards. Contract Management: Collaborate with DTS leadership...
Technical Support Specialist
The Technical Support Specialist provides IT software and hardware support to faculty, researchers, administrative staff, departmental visitors and guests, and students affiliated with the High Meadows Environmental Institute (HMEI) at Princeton University including support for IT applications used ...
Desktop Support Technician
We are currently seeking a Desktop Support Technician to join our team in Holmdel, New Jersey (US-NJ), United States (US). The Desktop Support Technician will be responsible for performing various managed client services for a strategic customer. The Deskside SupportTechnician will be responsible fo...