Vice President Field Services

The top candidate is an organized, customer-oriented contract manager and sophisticated change manager with a commitment to equitable, inclusive advancement of the full time and contracted field services team.

Areas of Responsibility

1. Change Management

Lead the evolution from Road Warriors to Wisdom Weavers

2. People Management

• Manage all staff program officers and any and all field services consultants
• Manage time utilization of all available staff on balance with contracts in collaboration with the Chief Programs Officer
• Manage the delivery of TA in pairs, the costs thereof and documenting internal learning
• Ensure that all members of your team are well onboarded, trained, and accountable to clear deliverables

3. Technical Assistance Creation and Delivery

• Co-create technical assistance that is specific to a user persona (e.g., new main street directors, tenured main street directors, new main street board member, tenured main street board member, main street board undergoing direct transition or succession planning, small business serving organization) and work with the education team to decide if that TA / training is best delivered in person, on video, as part of the MSAI, in written format or in webinar
• Collaborate with the Education and Communications team to produce timely, excellent content

4. Manage training, continuous use of and documentation of collected and discovered data into our CRM

Continuously bring feedback from the field to the entire organization through agreed upon channels

Requirements

Top Candidates MUST HAVE the following characteristics :

• Experience in people management
• Experience in change management
• Experience managing contracts with a track record of following through on deliverables
• Capable of managing team capacity utilization to ensure that Main Street America is well positioned to meet the deliverables of committed contracts without creating burnout on the team
• Proven track record of excelling as a project manager
• Experience in leading new software adoption
• Attention to detail, has systems to ensure that nothing slips through the cracks
• Desire to work in primarily a management role; this position is no more than 20% direct technical assistance
• Full throated commitment to the mission of Main Street America
• Commitment to personal growth, understanding and awareness of self, personal identity and relationship to your teammates in a multiracial, diverse context with the explicit goal of building a more inclusive, accessible, equitable organizational culture across the entire MSA network
• Commitment to diversity, equity, inclusion and accessibility
• Enjoys working on a distributed team

Extraordinary Candidates may have the following Nice to Have characteristics :

• Track record in identifying avenues for professional growth.
• Experience managing a budget of at least $2 Million Dollars
• Experience in Customer Relationship Management databases
7 days ago