Chat Support and Sales Representative - TPA

Chat Support And Sales Representative

At OneTouch Direct, we're all about creating meaningful interactions. We aren't just a call center; we are a vibrant community committed to exceptional service since 1998! Partnering with Fortune 500 companies, we provide top-notch solutions while ensuring our customers walk away with a smile.

As a Chat Support and Sales Representative at our Tampa location, you'll have the unique opportunity to assist our valued customers in real-time through chat. Whether they have questions, need assistance, or just want to know more about our services, you'll be the friendly face (well, technically a friendly text!) that they turn to for help.

What you'll be up to :

• Engaging with customers through our chat platform, providing swift and friendly support.
• Understanding customer queries to deliver accurate and timely information.
• Inbound chat sales. No cold calling!
• Resolving customer issues with a cheerful and solution-oriented approach.
• Ensuring a seamless and delightful experience as you handle multiple chats.
• Knowing when to escalate matters to ensure customer concerns are fully addressed.