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MANAGER - SPECIAL EVENTS
MANAGER - SPECIAL EVENTSHard Rock International (USA), Inc. • Gary, IN, US
MANAGER - SPECIAL EVENTS

MANAGER - SPECIAL EVENTS

Hard Rock International (USA), Inc. • Gary, IN, US
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Job Description

Job Description

Overview

POSITION SUMMARY :

The incumbent in this position is responsible for implementing a sales action plan for the development of the designated market segments. Prepare proposals and / or contracts to advise prospective customers of meeting space and / or banquet date, space, and rate availability. Compute and quote prices for same with prior approval from VP – F&B and / or Assistant Director – Banquets. Execute Banquet events based on client requests from start to finish, to include staff management, service compliance, and total payment reconciliation.

Responsibilities

ESSENTIAL FUNCTIONS :

(These functions are intended as a general illustration of the work performed in this job classification and are not all inclusive for this position)

  • Creates an atmosphere that induces guests to make Hard Rock Casino Northern Indiana their choice of gaming entertainment; responsible for actively building and retaining guest relations and acts as a mentor to team members in order to provide superior guest service.
  • Ensure all property Team Members and supporting departments are aware of, and fulfilling, their designated responsibilities in support of any casino programs or promotions.
  • Annual planning process coordination including developing planning calendar, managing the budgeting process, and providing roll-ups and reports on a timely basis.
  • Must communicate and comply with company policies, processes, and procedures.
  • Continually evaluates each piece of business to ensure maximum revenue is generated.
  • Participates in the controlling of costs of goods sold.
  • Works closely with the casino and special events department on hotel / casino functions to ensure successful events.
  • Maximizes room rental charges for non-food and beverage generated business.
  • Communicates all information pertinent to each sales and catering group business.
  • Ensures quality of food and service in the Catering Department meets the high standards that have been established.
  • Participates in community activities to introduce the Catering Department ensuring proper procedures are followed resulting in efficient operation of each department.
  • Promotes positive guest / employee relations.
  • Maintains a clean, safe, hazard-free work environment within area of responsibility.

NON-ESSENTIAL JOB FUNCTIONS

  • Attend seminars when needed.
  • Qualifications

    EDUCATION AND / OR EXPERIENCE REQUIREMENTS :

    (Related education and experience may be interchangeable on a year for year basis)

    Bachelor’s degree in Restaurant Management with four (4) to five (5) years of banquet experience.

    ADDITIONAL REQUIREMENTS : (Licenses, Certifications, Testing, etc.) :

  • Must obtain and maintain all licenses / certifications per Federal, State, and Indiana Gaming Commission.
  • Must successfully pass background check.
  • Must successfully pass drug screening.
  • Prior experience in the Gaming industry preferred.
  • Must be twenty-one (21) years of age.
  • Must be able to work holidays and weekends, as well as flexible shifts.
  • KNOWLEDGE OF :

  • Excellent verbal and written communication and negotiation skills.
  • Advanced knowledge of competitive market.
  • Must be proficiency in Microsoft, Excel, Word, PowerPoint and Outlook
  • Excellent organizational and professional business writing skills required.
  • Sales CRM Software and Event Order Management.
  • ABILITY TO :

  • Must be able to deal professionally with senior level executives and their staff.
  • Good verbal and written communication skills are a must.
  • Must be willing to work a flexible schedule.
  • Must have the ability to withstand noisy and smoke-filled environments.
  • Ability to perform assigned duties under frequent time pressures in an interruptive environment.
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    Event Manager • Gary, IN, US

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