Desktop Support Technician (Level 1 & 2)

Long-term commitment : We are seeking candidates with at least 3-5 years of experience with IT help desk support in a law firm.

We are not considering candidates without 3-5 years of help desk support experience in a law firm.

• Position : IT Desktop Support Technician (Level 1 & 2)
• Our client : Confidential prestige law firm
• Location : New York, NY 10022
• Salary : $79,040.00 per year
• Schedule : 10 am - 7 pm, Monday - Friday

About Us : Join our dynamic and innovative team, dedicated to providing top-tier IT support and solutions in the heart of New York City.

We are committed to excellence and seek an experienced IT Desktop Support Technician to help us maintain our high standards.

Position Overview : We are seeking a highly motivated and skilled Desktop Support Technician (Level 1 & 2) with a minimum of 3 years of experience.

The successful candidate will be responsible for providing comprehensive technical support to our staff, ensuring the smooth and efficient operation of our IT systems.

Key Responsibilities :

• Provide Level 1 & 2 support for desktop hardware and software issues.
• Troubleshoot systems with limited supervision.
• Maintain detailed tickets in IT request ticketing system
• On-Site, in-person and remote troubleshooting over phone, email, shared desktop.
• Strong experience supporting Windows 7 / 10 and Mac OS X (desktops and laptops).
• Support Apple mobile devices (iPhones and iPads).
• Experience with Mobile Device Management software.
• Working knowledge of Microsoft Office Suite Word, Excel, PowerPoint, Outlook; Slack and Zoom UCaaS.
• Troubleshoot basic network connection issues.
• Basic experience with Active Directory / Email account and permission administration.
• Able to modify folder level permissions and hyperlink folders for users
• Familiar with imaging desktops using SCCM.
• Ability to setup Dell Win 10 Laptops / iPads / iPhones for users and troubleshoot as well.
• Experience supporting Citrix and VPN (Zscaler) environments.
• Workstation and peripheral maintenance / software updates and support.
• Provide technical support in setting up audio and video teleconference meetings.
• Document Management System and iManage experience a plus.

Requirements :

• Minimum of 3 years of experience in IT desktop support. in a LAW FIRM
• Strong knowledge of Windows and Mac operating systems.
• Experience with Active Directory, Office 365, and other common enterprise applications.
• Proficiency in troubleshooting hardware and software issues.
• Excellent problem-solving skills and attention to detail.
• Strong communication and interpersonal skills.
• Ability to work independently and as part of a team.
• Relevant certifications (e.g., CompTIA A+, Microsoft Certified Professional) are a plus.

How to Apply : If you are a dedicated and experienced IT professional looking to take the next step in your career, we would love to hear from you.

Please submit your resume detailing your relevant experience and why you are the perfect fit for this role.

Note : Job functions and responsibilities may change as determined by management or Forrest Solutions.

Equal Opportunity Employer Statement : We are an equal opportunity employer, and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran