Donor Care Specialist- 2nd Shift

Why Choose Us?

As one of the nation’s premier humanitarian organizations, the American Red Cross is dedicated to helping people in need throughout the United States and, in association with other Red Cross networks, throughout the world.

When you join our team, you have a direct impact on a meaningful mission, and you can help save lives every day. If you share our passion for helping people, join us in this excellent career opportunity.

Work where your career is a force for good.

We are committed to the diversity of our workforce and to delivering our programs and services in a culturally competent manner reflecting the communities we serve.

Our work environment is collaborative, respectful, and inclusive with a focus on building allyship and a culture of belonging that empowers all team members.

Come to learn, grow, and succeed while sharing your passion for making a difference.

The Red Cross supports a variety of cultural and community resource groups for employees and volunteers. From the Ability Network, our Asian American & Pacific Islander Resource Group, the Latino Resource Group, and Red Cross PRIDE, to the Umoja African American Resource Group, our Veterans+ Resource Group, and the Women’s Resource Group, these networks provide connections, mentoring and help give voice to important concerns and opinions.

At the American Red Cross, your uniqueness can shine!

OUR IDEAL CANDIDATE :

Manage donor complications arising from the donation process.

Provide timely, accurate, and helpful answers to donors and staff regarding donor eligibility, complaints, and concerns.

Communicate directly with donors to ensure proper care and resolution of complications.

Ask probing questions to ensure the facts of the case are known and to provide correct care.

Manage donor complication cases to resolution and timely closure.

Perform medical director / designee review and final quality review for donor complication cases.

Identify, control, and retrieve suspect products (includes gaining control, product retrieval, consignee notification, tracking responses from consignees, case review, and managing cases through closure).

Investigate discrepancies in donor records.

Correct, update, and verify changes to donor records to ensure appropriate entry and confidential handling of donor data.

Identify and control impacted suspect products resulting from changes.

Monitor security to ensure only authorized personnel has access to confidential donor records.

Prepare and provide reports regarding donor complication cases as required.

Perform all necessary tasks according to procedure and within established time frames.

Perform other related duties as necessary to maintain the team workflow.

WHERE YOUR CAREER IS A FORCE GOOD :

Key Responsibilities

Respond to and provide appropriate donor care to blood donors who have suffered an injury or had a reaction during or following a blood donation.

Performs MD designee review and final quality evaluation of donor complication cases. Identifies need to gain control of components from donors with certain complications that could affect recipient safety.

May answer questions regarding donor eligibility and customer concerns.

Maintain Blood Services records in accordance with ARCBS directives and FDA, state and federal regulations. Research records in order to retrieve requested information.

Work in a collaborative team environment in order to meet operational objectives while advancing donor and recipient safety.

Perform all duties and responsibilities in compliance with standard operating procedures, Safety Quality Identity Potency Purity (SQUIPP), regulations outlined in the Code of Federal Regulations (CFR), Occupational Safety and Health Administration (OSHA) and other applicable Federal, state and local regulations.

Pay Information :

Hourly rate starts at $ - Plus Shift Differential

Shift Hours :

Tuesday - Saturday 3pm-11 : 30pm

WHAT YOU NEED TO SUCCEED :

Provide appropriate care for donors reporting complications from their donation.

Take appropriate and timely product action in response to additional information provided.

WHAT WILL GIVE YOU THE COMPETITIVE EDGE :

Qualifications

Certification as a Registered Nurse (RN), Licensed Practical Nurse (LPN), or Medical Laboratory Professional (MT or MLT) is required.

Minimum one year of related experience in patient care, blood collections, or patient testing is required.

Prior blood banking or similar customer service experience preferred.

Excellent written and verbal skills and the ability to probe donors to elicit a complete and accurate health history is required.

Intermediate to advanced level computer skills with Microsoft Office applications in a Windows environment is required.

BENEFITS FOR YOU :

We take care of you, while you take care of others. As a mission-based organization, we believe our team needs great support to do great work.

Our comprehensive benefits help you in balancing home and work. With our resources and perks, you have amazing possibilities at the American Red Cross to advance the learn.

Medical, Dental Vision plans

Health Spending Accounts & Flexible Spending Accounts

PTO + Holidays

401K with 4% match

Paid Family Leave

Employee Assistance

Disability and Insurance : Short + Long Term

Service Awards and recognition