Call Center Agent

Description

Job Title : Call Center Agent

Job Summary : We are seeking a motivated and customer-oriented Call Center Agent to join our team. As a Call Center Agent, you will be responsible for handling inbound and outbound calls, providing excellent service to customers by addressing their inquiries, resolving complaints, and providing information on products or services.

Your role is crucial in maintaining positive customer relations and ensuring satisfaction through professional, courteous, and effective communication.

Key Responsibilities

Handle Inbound and Outbound Calls :

• Answer customer inquiries efficiently and effectively.
• Make outbound calls to follow up with customers or provide information on products, services, or promotions.

Provide Excellent Customer Service :

• Listen to customer needs and provide appropriate solutions or support.
• Maintain a positive and professional attitude in all interactions.

Resolve Customer Complaints :

• Handle complaints with empathy and ensure customer satisfaction.
• Escalate complex issues to supervisors when necessary.

Process Orders and Transactions :

• Assist customers with order placement, billing inquiries, and account information.
• Accurately update customer information in the system.

Meet Performance Metrics :

• Work towards achieving daily and monthly performance targets.
• Adhere to call center policies and guidelines, including call handling time, quality standards, and attendance.

Skills, Knowledge and Expertise

• High school diploma or equivalent (some positions may require an associate’s or bachelor’s degree).
• Excellent verbal and written communication skills.
• Strong problem-solving and active listening abilities.
• Ability to handle high call volumes and manage time effectively.
• Familiarity with call center software and CRM systems is a plus.

Benefits

• Comprehensive health, dental, and vision insurance.
• Paid time off and holidays.
• Retirement plan with company match.
• Professional development opportunities.
• Fun and creative work environment.

Welcome to Fresh Form Draft where imagination meets innovation in the world of architecture. Our firm is a dynamic and creative force that is dedicated to transforming spaces into living works of art.

With a passion for design excellence and a commitment to pushing the boundaries of architectural possibilities, we pride ourselves on crafting environments that inspire, elevate, and resonate with both aesthetics and functionality.

Founded with a vision to redefine the architectural landscape, Fresh Form Draft brings together a team of diverse talents, each contributing their unique expertise to every project we undertake.

Our collaborative approach ensures that every client’s aspirations are not only met but exceeded. From conceptualization to realization, we work hand in hand with our clients to bring their dreams to life, weaving their stories and desires into the very fabric of our designs.