What We Offer :
- Aggressive compensation plans
- Family Owned and Operated 90+ years in business!
- Medical, Dental, and Vision Insurance
- 401K and additional benefits
- Accrued Vacation Time
- Paid Training
- Discounts on products, services, and vehicles
- Growth Opportunities
Job Responsibilities :
- Handle incoming and outgoing phone calls and emails
- Prospect follow-up calls, set appointments for service and sales, and gauge customer satisfaction
- Answer customer internet inquires by both email and phone
- Schedule sales appointments and reschedule no show customers
- Contact customers based on current marketing incentives
- Follow up with existing and potential customers to generate leads and close sales
- Explain product performance, application and benefits to prospects and describing all optional equipment available for customer purchase
- Follow up in a manner that results in the customer visiting the dealership
- Maintain a prospect and owner follow-up system that encourages repeat and referral business and contributes to customer satisfaction
- Work with customers to ensure we meet and address all vehicle service needs
- Advise customers with full transparency of cost and time estimates
- Communicate with technicians, parts and advisors to ensure timely completion of work
- Utilize cutting edge fixed operations technology
Job Requirements :
- Excellent computer skills required.
- Knowledgeable to call center environment.
- Automotive experience and knowledge required.
- Able to communicate persuasively with customers to set appointments.
- Willingness to undergo a background check in accordance with local law / regulations
- 18+ years of age or older to comply with the company driving policy
We are an equal opportunity employer and prohibit discrimination / harassment without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state, or local laws
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Communicate with technicians, parts and advisors to ensure timely completion of work. ...
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