Digital Escorts

Zachary Piper Solutions is seeking Digital Escortsto support a critical intelligence cloud security program in the following locations;

Reston, VA; Elkridge, MD; Redmond, WA; Atlanta, GA . The team is seeking end-user support specialists who are familiar with cloud environments to support an on-going classified program.

Clearance : TS / SCI Full Scope Polygraph

Location : Reston, VA, Redmond, WA, Atlanta, GA, Elkridge, MD

Schedule : Shift work 24x7 operational environment (mid shift and evening available)

Responsibilities of the Digital Escort :

• Complete incoming tickets through Remedy, ServiceNow or other ticketing system
• Troubleshoot and resolve system issues utilizing customer tools
• Document all findings from tickets and incidents
• Provide end-user support to customers at the Tier 1 / Tier II level

Qualifications of the Digital Escort :

• Must hold an active TS / SCI with Full Scope Polygraph required
• Excellent customer service skills and focus.
• Education : Bachelor’s Degree and 2+ years of related professional experience
• Desire to learn new tools such as Netmom and Windbg
• Openness to shift work, as 24 / 7 support is essential

Compensation of the Digital Escort :

• Compensation : $70,000 - $100,000 based on years of experience
• Full Benefits; Cigna Medical, Dental, Vision, 401k, PTO / Holiday
• Opportunity to get your foot in the door with cloud
• Long-term stable program

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