Workplace Coordinator

MongoDB’s mission is to empower innovators to create, transform, and disrupt industries by unleashing the power of software and data.

We enable organizations of all sizes to easily build, scale, and run modern applications by helping them modernize legacy workloads, embrace innovation, and unleash AI.

Our industry-leading developer data platform, MongoDB Atlas, is the only globally distributed, multi-cloud database and is available in more than 115 regions across AWS, Google Cloud, and Microsoft Azure.

Atlas allows customers to build anywhere on the edge, on premises, or across cloud providers. With offices worldwide and over 175,000 developers joining MongoDB every month, it’s no wonder that leading organizations, like Samsung and Toyota, trust MongoDB to build next-generation, AI-powered applications.

The MongoDB People Team is seeking a Workplace Coordinator to support the Workplace initiative in the Palo Alto office. We are looking for someone who enjoys being the go-to person and is a genuine employee experience ambassador.

Job Responsibilities :

• Own what you do by ensuring the office is a Great Place to Work, operated, organized and maintained in a safe, professional, clean, and cost-effective manner
• Employee Experience : Manage the lobby and reception desk to greet and assist employees, vendors, guests, and visitors as needed.

Support the life cycle of employees in the workplace - new hires, desk allocations, parking questions, and access issues.

Respond to, track, and action employee requests via our internal ticketing system (ZenDesk)

• Physical Security : Monitor the security access control system at reception, manage access requests, and create badges
• Conference Room Facilitator : Review conference room requests and help facilitate space calendar to host internal and external events on site.

Assist with special requests, catering suggestions, space planning, and room reset

• Community Event Management : In partnership with Employee Experience, Recruiting, ERG’s, EA’s and / or Site Leadership, assist in planning and executing office-wide events, in addition to Workplace-sponsored quarterly pop-ups
• For example : Coffee Bar, Pride Month, Holiday Party, etc.
• Event concepts, vendor booking, space planning, and event marketing
• Budget + Supply Management : Ensure the workplace team is operating within budget for office supplies, kitchen supplies, and quarterly entertainment budget.

Monitor office and kitchen supplies inventory and order weekly replenishments

• Operations : Proactively inspect the workplace conditions daily to ensure standards are maintained. Lead the day to day vendor management for cleaning services , food operations , repair and maintenance of plant & equipment and escalate any issues Provide feedback to our building management as needed
• IT Support : Work collaboratively with the local IT team on projects and large events - ensure meeting rooms are tested and all AV requests are met.

We love collaborating and Building Together

Office Barometer : Excellent emotional intelligence to interpret issues in the workplace - communicate with clarity and use simple, consistent and focused language because simple messages travel faster and are better understood by the organization

Job Requirements

• 3+ years of Administration / Office Coordination / Senior Hospitality, Events experience, degree qualified or related work experience
• Knowledge of customer service principles and practices as well as administrative and financial controls
• Proficient user of technology as well as MS office applications. Experience with Google sheets , slides , docs etc
• A positive attitude and the will to never stop learning & growing!

What does success in this role look like?

• Positive feedback from your local office business leaders and stakeholders
• Quantity of service provided, quality of delivery, and the quality of change produced as a result
• Optimum office utilization - are the teams getting the most out of our office spaces and adapting to an activity-based work environment?
• A thriving, vibrant, upbeat office culture
30+ days ago