IT Operations Specialist

Employment Application for IT Operations Specialist

As an IT Operations Specialist, you will be responsible for :

Learn more about the general tasks related to this opportunity below, as well as required skills.

• Creating and maintaining comprehensive documentation related to technology assets and configurations.
• Creating project plans, designing, and implementing solutions.
• Evaluating, creating, requesting, and presenting technical specifications and requirements for purchasing technology products via the quote procedure.
• Participating in after-hours upgrades, troubleshooting, and on-call availability as needed.
• Performing IT system administration duties including hardware installations, system / application installations, patch management, incident resolution, log analysis, etc.
• Configuring, testing, and maintaining networking equipment and services, including switches, routers, firewalls, and VPN.
• Identifying, diagnosing, and resolving network problems including network connectivity and traffic utilization using available network tools in a timely fashion.
• Providing infrastructure services such as storage networking, operating system, network security, directory services, server virtualization, system backup and restore, system and network monitoring, application installation, and configuration.
• Providing technical support to front-line support technicians.
• Assisting with monthly reports and recommendations for clients.
• Interfacing with third-party vendors as a liaison between client and vendor.
• Staying current with technology offerings, information, changes, and updates.

Basic Qualifications :

• Eight years of prior IT experience. Prior experience working for a service provider is a plus.
• Demonstrated ability to effectively communicate by phone or in person.
• Demonstrated written communication skills.
• Demonstrated ability to achieve successful outcomes in handling difficult situations.
• Demonstrated analytical and troubleshooting skills.
• Strong documentation skills and attention to detail.
• Proven background of providing great customer service.
• Shows initiative and acts independently to resolve problems.
• Ability to work independently, prioritize existing projects, and proactively determine areas requiring additional attention, monitoring, or maintenance.
• Demonstrated ability to manage multiple priorities and follow through on projects to completion.
• Works effectively both as a team member and independently.
• Effectively utilizes tools to resolve issues and escalates appropriately.
• Network configuration, monitoring, and troubleshooting experience are a must.
• Hands-on experience with all forms of common networking, workstation and server virtualization solutions, cybersecurity, backup systems, and line of business applications.

Other Qualifications :

• Appropriate vendor certifications are preferred (Microsoft, Cisco, CompTIA, HP, EC-Council, etc.)
• BS in Management of Information Systems, Information Technology, or Computer Science Degree is a plus.

If you are looking for a career with a dynamic, growing company, GigaParts is the place! Our team members’ benefits include :

• Medical and dental benefits
• 401K with generous employer matching
• Paid time off
• Above average wages
• Schedules to accommodate college coursework
• Performance-based evaluations and rewards
• Cross-training opportunities
• Great co-workers
• Managers who care about your happiness and success

Pay Rate : Averages $70K-$125K

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