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IT Support Engineer

VirtualVocationsCleveland, Ohio, United States

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A company is looking for an IT Support Engineer to provide technical assistance and support.

Key Responsibilities

Write scripts and automate repetitive support tasks using programming languages

Provide remote tech support and troubleshoot various equipment and network gear

Act as a cybersecurity defender, addressing threats and tracking issues in Zendesk

Required Qualifications

2+ years troubleshooting Windows / Mac issues, preferably in real-time environments

2+ years experience with at least one programming language and working with APIs

Familiarity with AI concepts and tools, including automation and workflow systems

Solid understanding of networking and security basics, including TCP / IP and firewalls

High emotional intelligence and a sense of humor are essential

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It Support Engineer • Cleveland, Ohio, United States

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