WORKFORCE MANAGEMENT ANALYST

Join TFI International Inc. , a leading force in North America's transportation and logistics industry! With a dynamic presence across Canada and the U.

S., our company continues to thrive on the New York Stock Exchange (NYSE : TFII) through a commitment to smart acquisitions and the growth of our network of subsidiaries.

At TFI International, we empower businesses to reach their full potential by providing access to vast financial and operational resources.

Our teams work across four key service segments :

• Package & Courier
• Less-Than-Truckload
• Truckload
• Logistics

Be part of a forward-thinking company where innovation meets opportunity. At TFI, we celebrate your successes, value your contributions, and support your professional growth every step of the way.

Senior Analyst, Time & Attendance

JOB SUMMARY :

The Sr Analyst, Time & Attendance role serves as SME and point of contact for configuration and system setup related questions.

This position is responsible for maintaining Time & Attendance software by ensuring back-end configuration is in line with standard and union compliance.

Responsibilities include auditing Time & Attendance configuration, create any new pay rules / policies as needed. Assist Payroll / HRIS Systems Manager to triage / mitigate any system / integration issues impacting payroll processing and liaison with internal stakeholders and vendor support if necessary.

This role will report to and partner with Payroll / HRIS Systems Manager to identify opportunities to drive business process improvements in efficiency and quality.

This position leverages knowledge of industry best practices to document and maintain proper segregation of controls to comply with Sarbanes-Oxley (SOX).

ESSENTIAL FUNCTIONS :

Provide tier 3 support to end users of time & attendance, acting as a liaison between end users and Third-party Support.

Support provided will include but is not limited to; troubleshoot issues, problem solving, resolving, reporting and end user training

• Subject Matter Expert (SME) for ADP eTime and providing timely user support
• Create functional / technical specs, training guides, SOPs, and process documentation
• Monitor data integrations to time & attendance software and make necessary updates to ensure data integrity
• Perform testing for all system upgrades / enhancements
• Understand and have experience with state FLSA laws, Union overtime / double-time, and complex weighted average rate calculations
• Ensure timely updates to Time & Attendance rules / policies for seamless payroll processing
• Create vendor relationships to identify needs and evaluate alternative business solutions
• Test processes that will create a best-in-class Payroll / HR operations platform and an excellent associate experience
• Conduct regular audits to ensure data integrity through testing of system changes and report writing
• Work with ADP to create new pay rules, accrual polices and other configuration needs according to FLSA laws or Union requirements
• Maintain documentation of system configuration and administrative changes
• Develops and manages special projects as identified by the Payroll / HRIS Systems Manager
• Performs other related duties as assigned

ADDITIONAL SKILLS :

• Ability to think critically and who will question the status quo
• Proactively seek and provide creative approaches to problem solving and process improvement
• Strong ability to collaborate with other team members to resolve payroll variances, provide reporting support and deliver quality results to employees and external customers
• Ability to multi-task in a deadline-oriented environment; highly organized, flexible, rigorous attention to detail, and a high level of confidentiality
• Demonstrated ability to produce data in a clear and understandable manner meeting user requirements
• Experience providing support to over 5,000+ employees

KNOWLEDGE, EXPERIENCE & KEY COMPETENCIES :

• 5+ years' experience with Kronos or ADP eTime time & attendance is strongly preferred
• In-depth functional and configuration experience with ADP Vantage / Kronos preferred, technical experience a plus
• Understanding of pay calculations, payroll processes, pay standards and wage and hour laws
• Strong bias for action with a demonstrated track record of owning and delivering solutions successfully
• Experience working with unions and complex work rules and calculations a plus
• Outstanding communication and interpersonal skills, including experience working directly with users and collaborating across internal teams to deliver complex projects
• Strong problem-solving skills and the ability to analyze data, draw conclusions, and develop actionable recommendations
• Ability to balance the demands of projects, maintenance, support, and customer expectations in a fast-paced environment with minimal guidance
• Experience with system analysis, user testing, and production support
• Self-starter, able to drive work forward within an agile environment
• High tolerance for ambiguity, challenge, and change
• Ability to show composure in difficult circumstances
• 5+ Years working with database reporting systems, word processing and spreadsheet software experience (i.e., Access, Word, Excel) including writing documentation that describes installation and operating procedures and the ability to write complex formulas and calculations;

experience using pivot tables and vlookups

PHYSICAL REQUIREMENTS :

• Prolonged periods sitting at a desk and working on a computer
• Must be able to lift up to 15 pounds at times

Disclaimer :

The above statements are intended to describe the general nature and level of work being performed by people assigned to this classification.

They are not intended to be construed as an exhaustive list of all responsibilities, duties and skills required of employees so classified.

All colleagues may be required to perform duties outside of the above responsibilities from time-to-time, as needed.

TFI is an equal opportunity employer that strives to create a diverse workforce and an inclusive culture.