About Acrisure
Acrisure is a global Fintech leader that combines the best of humans and high tech to offer multiple financial products and services to millions of businesses and individual clients.
We connect clients to solutions that help them protect and grow what matters, including Insurance, Reinsurance, Cyber Services, Mortgage Origination and more.
Acrisure employs over 17,000 entrepreneurial colleagues in 21 countries and have grown from $38 million to $4.3 billion in revenue in just over ten years.
Our culture is defined by our entrepreneurial spirit and all that comes with it : innovation, client centricity and an indomitable will to win.
Job Summary :
The Account Manager (AM) is the primary day-to-day contact for all service needs for both external and internal (RM / AE) customers.
This role requires subject matter expertise in client services and coordination, accurate insurance processing and customer experience delivery.
Hybrid work environment available
Responsibilities :
Assists Relationship Managers and Account Executives with Client service commitments
Ensures service standards are met, trends are identified, and process improvements are implemented on the team
Manages the new business and renewal process, as well as oversees day to day client changes
Accountable for client service delivery through :
High and / or increased client retention
Rounding of accounts
Referrals
Uneventful renewals
Ensures pre-renewal information is sent out within service standard and follows up with clients for timely response on pre-renewal information, and insurance markets for a timely response of quotes
Manages renewal marketing plan (if any) with RM / AE
Reviews quotes for accuracy against supporting documents
Negotiates additional coverage / price with the underwriter
Quickly and accurately completes the renewal bind processes and checklist
Ensures that the file is accurately documented to minimize E&O exposure and to be able to quickly respond to client requests
Requirements :
Current Insurance License in Property & Casualty and / or Health & Life for the state in which your agency office is located
Ability to work toward professional designation
Must be comfortable in an electronic environment with strong computer skills
Strong working knowledge of Word, PowerPoint, and Excel
Excellent people skills and ability to work well in a team environment
Excellent verbal and written communication skills
Strong organizational skills and attention to detail
Education / Experience :
High school diploma (college preferred)
Bachelor’s Degree in a Business or related field OR equivalent relevant experience
A minimum of 3 years' experience within the insurance industry or business-related experience
Physical Demands :
Position entails long periods of remaining stationary, whether in a seated or standing position
Must have access to a reliable source of transportation. Some travel may be required.
Frequent and extended screen exposure and a large amount of typing
LI-Hybrid
LI-LC1
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