About Acrisure
Acrisure is a global Fintech leader that combines the best of humans and high tech to offer multiple financial products and services to millions of businesses and individual clients.
We connect clients to solutions that help them protect and grow what matters, including Insurance, Reinsurance, Cyber Services, Mortgage Origination and more.
Acrisure employs over 17,000 entrepreneurial colleagues in 21 countries and has grown from $38 million to $4.3 billion in revenue in just over ten years.
Our culture is defined by our entrepreneurial spirit and all that comes with it : innovation, client centricity and an indomitable will to win.
Job Summary :
The Account Manager (AM) is the primary day-to-day contact for all service needs for both external and internal customers.
They are accountable for facilitating team service deliverables and managing accurate, efficient, and effective responses.
This role requires subject matter expertise in client services and coordination, accurate insurance processing and customer experience delivery.
Responsibilities :
Manages client coordination and customer service delivery.
Leverage knowledge and expertise in client services, insurance processing and customer experience to develop, coach, and assist Account Associates and other team members.
Assists Producers and Account Executives with Client service commitments.
Ensures service standards are met, trends are identified, and process improvements are implemented on the team.
Functions as the day-to-day customer contact and focuses their time on trouble shooting issues and helping the client make well-informed decisions that position the client for success.
Manages the new business and renewal process, as well as oversees day to day client changes.
Accountable for client service delivery through :
High and / or increased client retention
Rounding of accounts
Referrals
Uneventful renewals
Ensures pre-renewal information is sent out within service standard and follows up with clients for timely response on pre-renewal information, and insurance markets for a timely response of quotes.
Manages renewal marketing plan (if any) with Producers and Service Teams and ensures everyone on the team is aware of the plan, and the plan is executed.
Creates accurate proposal / deliverable for the Producers and Service Teams to utilize at client renewal meeting.
Reviews quotes for accuracy against supporting documents. Negotiates additional coverage / price with the underwriter.
Quickly and accurately completes the renewal bind processes and checklist and ensures all aspects of the renewal are completed and documented within the file.
Ensures that the file is accurately documented to minimize E&O exposure and to be able to quickly respond to client requests.
Requirements :
Ability to work toward professional designation.
Must be comfortable in an electronic environment with strong computer skills.
Strong working knowledge of Word, PowerPoint, and Excel.
Excellent people skills and ability to work well in a team environment.
Excellent verbal and written communication skills.
Strong organizational skills and attention to detail.
Education / Experience :
High school diploma (college preferred)
Bachelor’s Degree in a Business or related field OR equivalent relevant experience
A minimum of 3 years' experience within the insurance industry or business-related experience
Physical Demands :
Position entails long periods of remaining stationary, whether in a seated or standing position
Must have access to a reliable source of transportation. Some travel may be required.
Frequent and extended screen exposure and a large amount of typing
Benefits & Perks :
Competitive Compensation
Industry Leading Healthcare
Savings and Investments
Charitable Giving Programs
Offering hybrid work option
Opportunities for Growth
Parental Leave
Generous time away
Commercial Insurance Account Manager
Commercial Insurance Account Manager. Preference given to applicants with retail agency experience in a similar CSR or Account Manager capacity. This position requires commercial property and casualty insurance experience. This will be the opportunity to upsell or cross selling new Commercial P&C po...
Commercial Lines Account Manager
The Account Manager (AM) is the primary day-to-day contact for all service needs for both external and internal (RM/AE) customers. Assists Relationship Managers and Account Executives with Client service commitments. Accountable for client service delivery through:. ...
Commercial Account Manager
The Account Manager (AM) is the primary day-to-day contact for all service needs for both external and internal customers. They are accountable for facilitating team service deliverables and managing accurate, efficient, and effective responses. Leverage knowledge and expertise in client services, i...
Outside Sales Representative (Training Provided)
If you’re exploring sales careers, you already know sales is the way to get ahead. Have you ever noticed that the most successful sales people receive superior support from the companies they work with? A robust company like Platinum handles objectives like marketing, recruiting, customer service, a...
Assistant Thrift Store Manager
Responsible for assisting Thrift Store Manager in management of store clerks to include work schedules, training and supervision. ...
Remote Customer Service Representative $45 per hour
Market research companies that partner with us will use questionnaires to identify and target certain types of consumers, to ensure that the right participants are engaged and to achieve the representative sample needed. In-Home Usage Testing is a quick, easy and fun way to make extra cash by tellin...
Outside Sales Representative
Founded in 1989, AKE Safety Equipment has evolved into a market-leading fire safety equipment manufacturing and sales company, which operates on a national scale with a large network of dealers and sales representatives. Top 3 reasons why our current sales representatives say we offer the best sales...
DISA IT Account Director
The DISA IT Business Area at Leidos has an immediate opening for a DISA Account Manager in the Washington DC Metro area. The Account Manager will drive the organization's strategic growth objectives and partner with our service delivery managers to ensure mission success. The Account Manager will al...
Project Manager
Our client, a leader in the construction industry, is seeking a Project Manager to oversee multiple projects and ensure successful completion in alignment with financial goals and client satisfaction. Project Manager in construction, with a total of 12+ years in the industry. This role requires an e...
Multimedia Account Manager
Are you looking for a role that offers you a flexible work schedule, the ability to influence your own earning potential and the opportunity to contribute to important work in the community? As a Multimedia Account Manager you will leverage your knowledge of sales and account management to sell mark...