Principal Analyst, Broadband Business Intelligence

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The Broadband Business Intelligence team is responsible for partnering closely with the broadband marketing and commercial teams to provide key, actionable insights around the performance of the broadband business unit.

We are seeking a candidate with experience in analyzing the commercial impacts of marketing strategies and tactics. The ideal candidate should have a curiosity for digging into detailed data to investigate the implications of marketing tactics, commercial tactics, and customer experience impacts, with the intent of surfacing insights to key leaders.

The Principal Analyst, Business Intelligence is responsible for guiding the business through the analysis of advanced quantitative & qualitative data.

This role requires the creation of customer-centric solutions / approaches driven by data analysis, business acumen, creativity, and effective communication.

This position will be responsible for requirements & design of consolidated data structures. Present advanced business insights and findings in succinct and creative ways using data visualizations for a broad audience, including executive level communication (VP, SVP).

This is a hybrid position required to be working in-office at least 3 days a week.

Job Responsibilities :

Support the analytic needs of the business by using data from various sources (e.g. subscriber, device, network, supply chain, & care).

Guide data strategy across multiple touch points in a customer lifecycle

Data storytelling from different data sources to senior management

Own the process of driving core insights from available data and create strategies to improve the customer experience & performance.

This will include collaborating with broadband marketing and commercial teams

Early involvement in broadband projects to define data needs & incorporating those needs into the consolidated broadband analytic design

Provide analysis for sales representative, supervisor, call center, partner, & financial performance

Present analysis & strategies to senior management in verbal & written forms

Conduct competitive analysis to inform offers & processes

Knowledge, Skills and Abilities :

SQL Expertise in technical tools (DataViz; SQL; automation; report / metric design; algorithms / modeling)

Expert analytical, problem solving and critical reasoning skills

Advanced communication / consulting, influencing and relationship management skills

Advanced project leadership, coaching and mentoring skills

Advanced functional knowledge (Telecom; Supply Chain; Network Technology; Procurement)

Qualifications :

Bachelor’s Degree in statistics, business, or a related field; or 7 years of related work experience. Master's / Advanced degree preferred

7 years with business intelligence tools (Azure Data Warehouse, Databricks, Snowflake, etc)

7 years in reporting & analyzing performance

7 years in advanced analytics including SQL / ETL of complex datasets, competitive analysis, quantitative analysis & research

Be able to work on multiple projects simultaneously

Good communication skills to all levels of technical expertise

At least 18 years of age

Legally authorized to work in the United States

Base Pay Range : $112,400 - $202,700Corporate Bonus Target : 20%

The pay range above is the general base pay range for a successful candidate in the role. The successful candidate’s actual pay will be based on various factors, such as work location, qualifications, and experience, so the actual starting pay will vary within this range.

At T-Mobile, employees in regular, non-temporary roles are eligible for an annual bonus or periodic sales incentive or bonus, based on their role.

Most Corporate employees are eligible for a year-end bonus based on company and / or individual performance and which is set at a percentage of the employee’s eligible earnings in the prior year.

Certain positions in Customer Care are eligible for monthly bonuses based on individual and / or team performance. To find the pay range for this role based on hiring location, ;paradox 1

At T-Mobile, our benefits exemplify the spirit of One Team, Together! A big part of how we care for one another is working to ensure our benefits evolve to meet the needs of our team members.

Full and part-time employees have access to the same benefits when eligible. We cover all of the bases, offering medical, dental and vision insurance, a flexible spending account, 401(k), employee stock grants, employee stock purchase plan, paid time off and up to 12 paid holidays - which total about 4 weeks for new full-time employees and about 2.

5 weeks for new part-time employees annually - paid parental and family leave, family building benefits, back-up care, enhanced family support, childcare subsidy, tuition assistance, college coaching, short- and long-term disability, voluntary AD&D coverage, voluntary accident coverage, voluntary life insurance, voluntary disability insurance, and voluntary long-term care insurance.

We don't stop there - eligible employees can also receive mobile service & home internet discounts, pet insurance, and access to commuter and transit programs! To learn about T-Mobile’s amazing benefits, check out

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As part of the T-Mobile team, you know the Un-carrier doesn’t have a corporate ladder it’s more like a jungle gym of possibilities! We love helping our employees grow in their careers, because it’s that shared drive to aim high that drives our business and our culture forward.

By applying for this career opportunity, you’re living our values while investing in your career growth and we applaud it. You’re unstoppable!

T-Mobile USA, Inc. is an Equal Opportunity Employer. All decisions concerning the employment relationship will be made without regard to age, race, ethnicity, color, religion, creed, sex, sexual orientation, gender identity or expression, national origin, religious affiliation, marital status, citizenship status, veteran status, the presence of any physical or mental disability, or any other status or characteristic protected by federal, state, or local law.

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