A company is looking for an Enterprise Client Support Specialist to provide high-quality service to enterprise-level customers in the healthcare sector.
Key Responsibilities : Manage and resolve escalated queries from business customers via phone, chat, and emailCollaborate with internal teams to solve complex customer issues and ensure timely resolutionTrack customer interactions and ensure issues are resolved within established service-level agreements (SLAs)Required Qualifications : 3-4+ years of experience providing specialized customer support, preferably B2B in a SaaS or enterprise software environmentProven experience managing escalations and maintaining strong relationships with business customers90%) and quality assurance scores in B2B environmentsAbility to handle an average of 30+ calls and 15+ emails dailyFamiliarity with SLA management and complex customer issue resolution
Enterprise Client Support Specialist
A company is looking for an Enterprise Client Support Specialist to provide high-quality service to enterprise-level customers in the healthcare sector. Key Responsibilities:Manage and resolve escalated queries from business customers via phone, chat, and emailCollaborate with internal teams to solv...
The Commercial & Treasury Management Client Support Specialist
The Commercial and Treasury Management Client Support Specialist serves as a primary driver ensuring a superior experience in all interactions for the customer support of treasury management and commercial banking products including but not limited to deposit products, online banking, ACH and wire o...
Client Billing Support Specialist
A company is looking for a Client Billing Support Specialist to assist clients and therapists in navigating their billing and insurance processes. ...
Client Support Specialist - Virtual/Remote
The Client Fulfillment Specialist plays a crucial role in ensuring the timely and accurate fulfillment of client deliverables across multiple departments, including customer success, editorial, and research. This role is responsible for managing the end-to-end process of client partnerships, from co...
Client Support Specialist
A company is looking for a Client Support Specialist who will manage customer inquiries and provide exceptional service. ...
The Commercial & Treasury Management Client Support Specialist
Acts as support lead and liaison to the TM implementation process, working collaboratively to ensure product/service implementation and client training is completed timely and to the clients’ satisfaction. Communicates to customer their specific product configurations, customer procedures and other ...
Client Support Specialist - Virtual/Remote
The Client Fulfillment Specialist plays a crucial role in ensuring the timely and accurate fulfillment of client deliverables across multiple departments, including customer success, editorial, and research. This role is responsible for managing the end-to-end process of client partnerships, from co...
Manager, Global Compliance
Lead legal team members supporting the successful development and implementation of products, programs, and projects. Project Management Institute, Inc. JobPosting","title":"Manager, Global Compliance","datePosted":"2024-08-26T00:00:00","validThrough":null,"description":"What you will be doing\nYou ...
Technical Business Analyst -M365
Conducts business process analyses, needs assessments, and preliminary cost/benefits analyses in an effort to align information technology solutions with business initiatives. We are currently seeking a Technical Busienss Analyst to join our team in the western half of the United States. Provides co...
Account Executive, LE, Americas Public Sector (Portland)
The Account Executive is a field-based, direct sales role responsible for both client retention as well as growth through contract expansion and the introduction of new products and services. Account management with an outcome of increased customer satisfaction and an increase in retention and accou...