A company is looking for a Customer Service Manager, BPO Vendor Management.Key ResponsibilitiesLead and direct co-sourced teams to achieve departmental goals and service level expectationsMonitor call quality and develop action plans for performance improvementPrepare reports and conduct data analysis for client meetings and presentationsRequired Qualifications and Education3 years of experience managing or working in a leadership capacity with a co-sourcing vendor (BPO) strongly preferredBachelor's degree with 5 years of Customer Service / Call Center experience or equivalent3 years of experience within healthcare or dental care preferredWorking knowledge of call center metrics and quality control processesAdvanced proficiency in Microsoft applications such as Word, Excel, and PowerPoint
Customer Service Senior Manager
A company is looking for a Customer Service Senior Manager (Remote). ...
Customer Service - Self Storage Manager
Successful candidates come from a variety of customer service centered sales environments including retail, restaurant, fast food or other service-based companies. Our Property Managers have the opportunity to earn performance-based. Our Property Managers get to work independently at multiple locati...
Customer Service Manager
A company is looking for a Customer Service Manager, BPO Vendor Management. ...
Customer Service-Self Storage Manager
Successful candidates come from a variety of customer service centered sales environments including retail, restaurant, fast food or other service-based companies. Our Property Managers have the opportunity to earn performance-based. Our Property Managers get to work independently at multiple locati...
Customer Service - Self Storage Manager
Successful candidates come from a variety of customer service centered sales environments including retail, restaurant, fast food or other service-based companies. Our Property Managers get to work independently at multiple locations; spending time both inside and outside. We assess customer storage...
Customer Service Manager
The Customer Service Manager has management responsibillities for personnel and daily activities for the Birmingham, Alabama (Glasforms) Customer Service Group. Avient Corporation is seeking a Customer Service Manager based at our site in Birmingham, Alabama. This position will be responsible for ma...
Customer Service-Self Storage Manager
Successful candidates come from a variety of customer service centered sales environments including retail, restaurant, fast food or other service-based companies. Our Property Managers get to work independently at multiple locations; spending time both inside and outside. We assess customer storage...
Insurance Customer Service / Account Manager
Our customers appreciate our commitment to providing excellent customer service and our employees enjoy a friendly, team-oriented work environment. The Watts Agency is looking for an Insurance Customer Service Representative to join our team in Hoover, AL. We are looking for an enthusiastic individu...
Customer Service - Self Storage Manager
Successful candidates come from a variety of customer service centered sales environments including retail, restaurant, fast food or other service-based companies. Our Property Managers get to work independently at multiple locations; spending time both inside and outside. We assess customer storage...
Manager, Omnichannel & Ecommerce Customer Service
The Manager, Omnichannel & Ecommerce Customer Service drives the customer service operations within our omnichannel and ecommerce platforms. Ensures exceptional customer satisfaction by maintaining high service levels from all of our customer service providers. Role will also be responsible for mana...