CUSTOMER EXPERIENCE AGENT (TEMP)

Aventon is the first e-bike company designed for the real world. Producing versatile and inclusive products, we believe every ride is an opportunity for you to change how you experience the world.

Our team of passionate creators, out-of-the-box thinkers, and go-getters strive to inspire people to get moving and discover the joy that comes through motion.

We are ecstatic over your interest in the global, innovative, and electrically-charged change that is Aventon.

The Customer Experience Agent at Aventon works to make customers and potential customers' experience a phenomenal one ensuring they will return time and time again for the reliability of the staff as well as the products.

As the face of the company, you are passionate about the customer experience and strive to uphold world-class service. You believe in the Aventon brand and have an interest in learning about our bikes.

You can maintain composure in tough situations. You focus on continuous improvement and professional growth. You are a team player and a strong communicator.

Please note this is a hybrid role based in Brea, California.

Responsibilities :

• Product Knowledge : Develop a strong understanding of electric bike models, features, and specifications to effectively assist customers with their product-related questions.
• Customer Assistance : Provide prompt and courteous assistance to customers via phone, email, and chat to address inquiries, order status, technical issues, and product information.
• Troubleshooting : Offer technical support and guidance to customers experiencing issues with their electric bikes, collaborating with the technical team to resolve complex problems.
• Order Processing : Process orders, returns, and exchanges accurately, ensuring a seamless purchasing experience for customers.
• Warranty Claims : Assist customers with warranty claims, ensuring the proper documentation and procedures are followed for quick resolution.
• Communication : Maintain clear and professional communication with customers, keeping them informed about the status of their inquiries and orders.
• Problem Resolution : Investigate and resolve customer complaints and concerns, striving to provide satisfactory solutions.
• Feedback Collection : Gather customer feedback to identify opportunities for product or service improvement, and report these insights to the relevant teams.
• Knowledge Sharing : Stay up-to-date on industry trends, electric bike technology, and company products to provide customers with the most accurate and current information.

Qualifications :

• High school diploma or equivalent (some college education may be preferred).
• Strong communication and interpersonal skills.
• Basic understanding of electric bike technology and components.
• Excellent problem-solving abilities.
• Customer-focused with a commitment to providing outstanding service.
• Ability to handle customer inquiries and concerns professionally.
• Basic computer skills for order processing and data entry.
• Willingness to learn and adapt to evolving product offerings and customer needs.
• Previous customer service experience is required.

Keys to Sucess :

• ENGAGED - you love the work, love the product, and believe in the mission. If you don't connect with something about Avant Sports, this probably isn't the place for you
• NIMBLE - you can work in ambiguity and are committed to helping Aventon level up. You can shift perspectives, priorities, and deadlines
• RESILIENT - you don't shy away from a challenge and take every opportunity to learn and grow. You're accountable, can admit when you're wrong and can come back to the table after a hard day to keep working toward our desired future
• SOLUTIONS ORIENTED / SOLUTIONIZED - you can identify the problem and find a solution for it. You strive for continuous improvement and aren't afraid to speak up about what is working, and what isn't
• DATA DRIVEN - you thrive on data and use it to guide your decision-making, recommendations, and priorities

$19 - $19.95 an hour

EQUAL EMPLOYMENT OPPORTUNITY :

Ride Aventon, Inc. (the Company or Aventon) is proud to be an Equal Opportunity employer. We do not discriminate based on race, religion, color, national origin, sex (including pregnancy, childbirth, or related medical conditions), sexual orientation, gender, gender identity, gender expression, transgender status, sexual stereotypes, age, status as a protected veteran, status as an individual with a disability, or other applicable legally protected characteristics.

We also consider qualified applicants with criminal histories consistent with applicable federal, state, and local laws.

Aventon is committed to providing reasonable accommodations for candidates with disabilities in our recruiting process. If you need any assistance or accommodations due to a disability, please email our Human Resources Department at [email protected].

This job description may not be inclusive of all assigned duties, responsibilities, or aspects of the job described and may be amended at any time at the sole discretion of the Employer.