Administrative Assistant 1

Administrative Assistant 1

The Iowa Department of Health and Human Services (HHS), Division of Community Access, Bureau of Child Support Services is seeking an Administrative Assistant 1 to join our team!

At Child Support Services, we help the families of Iowa successfully navigate and understand the importance of providing both financial and emotional support for their children by building relationships with the parents to ensure they are successful. We're seeking an exceptional individual who is respectful, positive, and passionate about supporting families throughout their child support journey. If you have a passion for helping others, this job is for you!

Work Location and Requirements :

We are hiring for two positions with offices located in Ankeny and Des Moines, Iowa. This is a full-time opportunity, Monday Friday with hours from 8 : 00 AM - 4 : 30 PM. A hybrid work schedule may be an option upon successful completion of the training period and with management approval. This position does require a driver's license and the ability to travel on occasion, as needed. This is not a remote position.

Job Duties :

• Advanced processing and paraprofessional case management as a member of an office team for parents in need of paternity, medical and support establishment, modification of existing order, enforcement, and monitoring of support orders.
• Communicate with a variety of community partners including human service agencies, employers, clerks of court, county sheriffs, attorneys, and other entities to achieve the goals of the Child Support Program through phone calls, emails, and other written correspondence.
• Independently analyzes a variety of complex case situations and legal scenarios to determine the appropriate action to assist in the implementation of local program goals and objectives for achieving statewide success for the Child Support Program.
• Assist supervisors by performing duties to aid distribution and balance of the workload.
• Using Microsoft Office programs (Excel, Word, Outlook) proficiently and has the aptitude to learn other computerized systems, including ICAR, is critically important for success in this position.
• Comprehend and adhere to confidentiality provisions in the Code of Iowa

The ideal candidate will have strong experience with :

Benefits

Working for the State of Iowa comes with its perks. In addition to a competitive salary, you'll enjoy a comprehensive benefits package designed to support your well-being and professional growth :

For additional information on benefits, click here.

Applicants will be required to complete a background check to be considered for this position.

The State of Iowa is an EEO / AA Employer HHS values those with "lived experience" and encourages adults who were fostered as youth, foster parents, and / or parents who were in the DHS system to apply. Minorities, women, persons with disabilities and veterans are encouraged to apply (Hearing and Speech Impaired Relay Iowa 1-800-735-2942 TDD).

Our agency uses E-Verify to confirm the employment eligibility of all newly hired employees. To learn more about E-Verify, including your rights and responsibilities, please visit www.dhs.gov / E-Verify.

Minimum Qualification Requirements :