Service Center Representative

Title : Service Center Representative

Duration : 12 Months

Location : Remote

This is a remote position and a person have to come in-person for 4 weeks training.

Work schedule : Mon - Fri, 12 : 30pm-5 : 30pm

Qualifications :

College degree preferred or equivalent customer service experience. Should be highly proficient in verbal and written communication. Should be proficient in math and English grammar and be able to communicate intelligently over the telephone and through written correspondence. Must be able to type 35 WPM. Should exhibit good judgement and decision-making abilities, and the ability of work with minimal supervision. Should be well organized and must be a team player. Must be performing satisfactorily in present position.

• Previous airline experience is desired and will give the candidate a competitive edge.
• Effective oral and written communication skills necessary to interact with all levels of internal and external audiences.
• Having reliable internet for remote work
• Ability to identify and evaluate customer inquiries and problems.
• Strong customer service focus.
• Ability to operate a PC in a Windows environment. Typing 35 WPM.
• Must be able to work in a confined office environment.
• Must be mentally / physically capable of handling stress and diffusing difficult call situations.
• Extended periods of sitting and talking on the telephone (70-85% of work time spent on telephone) and using computer.
• Wearing phone headset is required.
• Reliable internet for remote work

Responsibilities :

Responsible for the accurate and timely retrieval and dissemination of non-revenue pass travel information to employees, retirees, and survivors. Provides customer service in a call center environment by retrieving information from online resources and interpreting the information and providing the appropriate response to the customer. Performs non-revenue travel updates and case notes in appropriate systems. Communicates effectively and efficiently with all levels of personnel. Examples of, but not limited to, functions performed :