Managing Director, Custom Programs

Summary

The Stephen M. Ross School of Business at the University of Michigan is a diverse learning community grounded in the principle that business can be an extraordinary vehicle for positive change in today's dynamic global economy.

The Ross School of Business mission is to build a better world through business. Through our powerful ideas, purpose-driven leaders, and positive impact, we empower business leaders to improve the world.

Learn more about Ross here. For questions about this role, email .

Purpose :

You will develop a portfolio of client engagements from the initial relationship through the business development process, and the ongoing management and growth of the portfolio.

You will have revenue and margin responsibility. You will work with clients and faculty to sell, design, and deliver custom executive education programs.

You will report to the Chief Executive of Executive Education.

Why Work at Michigan?

In addition to a career filled with purpose and opportunity, the University of Michigan offers a comprehensive benefits package to help you stay well, protect yourself and your family and plan for a secure future. Benefits include :

• Generous time off (Vacation, Holidays, Season Days)
• A retirement plan that provides two-for-one matching contributions with immediate vesting
• Many choices for comprehensive health insurance
• Life insurance
• Long-term disability coverage
• Flexible spending accounts for healthcare and dependent care expenses
• Flexible Work Program
• Ross Onsite Fitness Center

Responsibilities*

Business Development and Program Design (50%)

• Establish client relationships to increase growth in Executive Education's custom portfolio.
• Consult with corporate learning and business leaders to understand their business strategy and talent needs.
• Write proposals, develop budgets, manage RFP process, win new client contracts.
• Assess organizational development needs of clients and collaborate with Faculty to develop, design, and deliver learning solutions for clients.
• Direct program delivery : Serve as program director together with faculty director with support from program managers and coordinators to ensure excellent project execution.

Client Relationship Management (25%)

• Deepen and expand business with current clients : Maintain relationships with key clients to stay on top of their evolving needs and work with them to design and implement solutions.
• Manage portfolio of clients and programs to provide growth, satisfaction, and service support.
• Identify, research and help clients address their business needs.
• Identify service improvements and solicit client input and feedback.
• Provide strategies to preserve client engagement.
• Analyze and recommend appropriate service options for specialized needs.

Lead Generation (20%)

• Develop acquisition strategy, execution, and analysis.
• Cultivate prospective relationships by initiating and conducting follow-up communications.
• Develop events and conferences to attract prospective and existing clients.

Special Assignment (5%)

Participate in projects relevant to the promotion and improvement of Executive Education / Ross School of Business including special projects.

Required Qualifications*

• Bachelor's Degree or equivalent qualification.
• 8+ years of experience in sales or business development, preferably in a corporate learning, executive education, enterprise sales, or higher education environment.
• Knowledge of adult learning theory and practices.
• Experience using prospecting tools (i.e. LinkedIn, Sales Navigator, ZoomInfo) to create opportunities and enhance engagement.
• Demonstrated managerial experience.
• Experience selling complex solutions by using industry trends and company data to present tailored value proposals.
• Experience in strategic planning and execution.
• Experience managing financial operations.

Modes of Work

Positions that are eligible for hybrid or mobile / remote work mode are at the discretion of the hiring department. Work agreements are reviewed annually at a minimum and are subject to change at any time, and for any reason, throughout the course of employment. Learn more about the