Parking Authority- RESIDENTIAL RESERVED DISABLE PARKING ADMINISTRATIVE ASSISTANT

Hire Up is a paid work experience opportunity.

• 6 months, with paid job readiness training
• Includes supportive services and job placement assistance
• Work with city agencies and nonprofit organizations

Job Summary

The primary function of the Residential Reserved Disabled Parking (RRDP) Administrative Assistant is to provide administrative support to the program, its team members and its customers.

Essential Duties and Responsibilities

• Answer departmental phones, log calls and voicemails and relay all messages to departmental staff;
• Return calls and emails when instructed and required;
• Use a computer to access department software and programs to research & update as required;
• Respond to emails when instructed and required;
• Interact with customers with a high level of customer service skills to answer questions, provide requested information, and track relevant issues or concerns that affect departmental operations;
• Prepare and create address and file folder labels;
• Complete mailing tasks by adhering address labels to envelopes and filling envelopes with RRDP materials;
• Make copies of departmental forms and paperwork;
• Research and compile data and information as required;
• Prepare recordkeeping files for the department;
• Maintain open communication with peers, the public, as well as management;
• Perform other administrative tasks as assigned.

Supervision Received and Exercised

This position works under direction of RRDP management staff and uses established procedures to meet job responsibilities.

This position does not supervise other staff members.

Qualifications

• High school diploma or GED required, additional education and / or training preferred;
• Minimum of two years of office / clerical experience required;
• Customer service experience required.

Knowledge, Skills, and Abilities Requirements

• Intermediate knowledge, ability and experience using a computer, and computer programs and software to include Microsoft Office Suite, Salesforce, Cityworks;
• Intermediate customer service skills when interacting with customers, the public, vendors and team members;
• Skilled in writing business correspondence such as emails or memos;
• Ability to provide information clearly to customers to ensure understanding;
• Ability to effectively communicate and present information clearly for understanding to management, customers, the public, and team members;
• Ability to develop solutions to problems of limited scope;
• Ability to read and interpret documents such as business correspondence, reports, safety instructions, and policy or procedure guidelines;
• Ability to work independently with specific guidance and with others;
• Ability to understand instructions furnished in written, oral, diagram, or schedule form;
• Skilled in the use of a multi-line office phone, copier / printer / scanner / label maker, and other common office equipment

Physical Requirements

The position requires long periods of sitting with occasional standing and walking; wrist-hand-finger dexterity; and close vision with ability to adjust focus.

The work environment is conducive with internal temperature controls. Occasional light lifting of materials (10-20 pounds) may be required.