Junior Support Specialist

A company is looking for a Junior Support Specialist to start their journey in customer support.

Key Responsibilities

Respond to and resolve transactional queries from customers via email

Escalate advanced or complex queries to appropriate internal channels

Continuously improve knowledge of products and participate in process improvements

Required Qualifications

0-2 years of experience in customer support or a customer-centric role

Proficient English speaker

Ability to work remotely and communicate across different time zones

Strong interest in helping people and improving skills

Investigative mindset and willingness to think outside the box