Channel Support Associate

Channel Support Associate

United States

Virtual Req #578

Friday, November 8, 2024

Are you a dreamer, innovator, thinker and a do-er who believes in contributing to something that makes difference?

Pursue your passion. Join PMI.

How You'll Make a Difference

You will support global stakeholders as assigned. Focusing on providing top-notch customer support to client ATPs (Authorized Training Partners) by helping to manage them through the ATP application process and addressing their concerns to retain customer satisfaction and retention rate.

The incumbent is an expert on the ATP channel product and uses his / her knowledge to respond to customers' inquiries through phone, e-mail and other available means of communication.

What You'll Bring to the Role

• High School diploma, Associate degree in BA or related field is preferred
• 1-3 years of customer service experience
• Experience with Training organizations is desired
• Experience with CRM tools (i.e. Microsoft Dynamics or Salesforce) preferred
• Strong people and customer service skills with excellent verbal and written communication skills
• Product and services knowledge to answer customers' inquiries and conduct troubleshooting
• Ability to develop positive relations with potential customers
• Critical thinking and the ability to gather information about potential customers
• Proficiency with computers and office programs including Microsoft Office
• Positive and patient attitude
• Experience of working in an agile, dynamic, and customer-centric environment
• Excellent communication, collaboration, presentation, and negotiation skills
• Proficiency in the business language for PMI (English)

What you can expect from us

We value and nurture an environment of inclusivity and diversity, and a culture of communication and collaboration. Your health, safety and well-being come first, and we believe that you should have time for your work, but you should also have time for you..

Join us and you'll get :

• an excellent total package, with compensation and benefits based upon your geographic location.
• skill development opportunities, to help you grow now and into the future.
• access to a global network, to enrich your professional experience.
• flexible options to help balance work time and your time
• award and bonus opportunities.

The salary offer will be based on several factors, including the candidate's demonstrated skills, qualifications and relevant experience.

Let's help make the world work better for everyone. Apply today!

Project Management Institute, Inc. is committed to providing equal employment opportunities without regard to sex, gender identity, sexual orientation, race, color, religious creed, national origin, physical or mental disability, protected veteran status, or any other characteristic protected by applicable law.

As a government contractor, Company Name is subject to Executive Order 11246, the Rehabilitation Act of 1973 (Section 503), and the Vietnam Era Veterans Readjustment Act of 1974 (VEVRAA), all as amended, which require government contractors to ensure nondiscrimination in employment and to take affirmative action to employ and advance in employment qualified persons without regard to sex, gender identity, sexual orientation, race, color, religious creed, national origin, physical or mental disability, protected veteran status, or any other characteristic protected by applicable law.

Other details

• Pay Type Hourly
• Min Hiring Rate $25.64
• Max Hiring Rate $30.77

Apply Now

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The incumbent is an expert on the ATP channel product and uses his / her knowledge to respond to customers' inquiries through phone, e-mail and other available means of communication.

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United States

Virtual

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