Senior Director of Operations

Description

Reporting to the Division Vice President, Operations. As a Senior Director of Operations, your essential job functions include :

Leadership / Strategic Initiatives (50%)

• Create a positive and productive working environment consistent with Dent Wizard’s core values.
• Communicate Dent Wizard’s vision and execute on company strategy.
• As a member of the Division leadership team, provide input into the Division business strategy, with a specific focus on leading the Dealer / Rental business.
• Deliver Vital Few objectives in partnership with enabling functions.
• Deliver Dealer / Rental operating performance for the Division at or above budget in terms of Revenue, EBITDA, LSR, Customer Expansion, Customer Retention, Employee Engagement and Retention, Service Expansion and WTD.
• Partner with enabling functions to drive operational efficiencies, standard operating procedures, and cost reductions.
• Implement processes to track and maximize asset utilization to attain forecasted ROIs.
• Drive a culture of coaching through on the job engagement and formalized training to support field operations effectiveness and the consistent development of people.
• Participate in Succession Planning process to develop Operations Leaders.
• Hire, develop and motivate operations leaders and technicians.
• Maintain operations to meet Company provided guidelines regarding safety and compliance with Local, State, and Federal ordinances, including OHSA and EPA.
• Build pipeline and lead operational diligence for acquisitions to ensure smooth integration and delivery of financial expectations.
• Participate in field town hall communications.

Customer Engagement (30%)

• Partner with the Sales team to :
• Lead Team Sell and drive revenue, customer expansion, customer retention and five-star service.
• Support the execution of the division customer development plan.
• Develop strong relationships with key customers.
• Drive continuous expansion of DW services across the Dealer / Rental business.
• Provide lead generation and drive integrations for potential acquisitions.
• Deliver targeted price increase, in partnership with sales based on customer segmentation.
• Participate in and support the fulfillment of WTD / FLF+ strategic initiatives across the Dealer / Rental business.

Ops Administration (15%)

• Lead the Goal Setting & Review (GS&R) process for the Dealer / Rental team.
• Lead a monthly financial review for each Territory and develop and implement plans to deliver annual operating budgets.
• Lead Q Process for the Dealer / Rental team to ensure complete participation and drive Vital Few initiatives and MITs.
• Support and adhere to DW’s policies and procedures on ethics standards and commitments.
• Provide timely feedback to DVP, Ops and senior team as to market conditions, competitive pressures, and the engagement of staff at all levels.

Staffing (5%)

• Own the balancing of staffing decisions to trade off gross margin vs. new business capacity.
• Recommend appropriate staffing levels and / or business solutions to reach desired goals.
• Ensure leaders have the skills to and are effectively hiring strong talent.

Competencies Required

• Lead large, complex teams
• Results Orientation
• Systems Thinking / Process Improvement
• Agility
• Initiative
• Influence
• Customer Focus
• Apply Knowledge
• Attract, Develop and Manage Performance
• Conceptual Thinking
• Empathetic Outlook
• Presentation Skills

Position Requirements

• Minimum of 7 years of leadership experience required.
• 5 years proven operations experience in a similar type of environment.
• Auto and reconditioning industry experience preferred.
• Continuous viewing from and inputting data to a computer screen.
• Travel as necessary (up to 75%).
• All applicants being considered for employment must pass a pre-employment drug screening and background check.

This is an exceptional opportunity to join a successful company at an exciting time. This position includes excellent earning potential and an excellent benefits package including : health, dental and life insurance, 401(k) with company match, and a company vehicle.