Staff AI Content & Knowledge Strategist

The Global Business Solutions Group (GBSG) Digital Experience team is looking for a Staff AI Content & Knowledge Strategist to help deliver next-gen AI-first content experiences across all products in our QuickBooks ecosystem.

You’ll work closely with product and content designers, PMs, AI, Engineers, and Design Researchers to shape the user experience and the way our team approaches content creation and management in the age of AI.

Want to apply Read all the information about this position below, then hit the apply button.

Each year we help millions of customers find answers to their questions and get the job done through our Customer Success digital channels.

We want to wow them with proactive, intelligent and intuitive solutions that are fueled by amazing content and knowledge harvested from multiple sources.

We work in a fun, dynamic, and fast-paced environment where we succeed as a team. If you’ve got what it takes, we’d love to hear from you!

Please note that Intuit is following a hybrid work environment, requiring in-office on average 2-3 days a week.

Responsibilities

We are seeking a talented Staff AI Content & Knowledge Strategist to join our team, contribute to our mission and help us shape the future of self-help experiences.

This role requires a strong understanding of the latest Generative AI developments and tools, as well as content design craft.

As a Staff AI Content & Knowledge Strategist, you will :

• Drive AI-first innovation in our content creation, knowledge harvesting and management.
• Contribute to an AI-first strategy and roadmap to bring those innovations to life and in the hands of our internal creators and millions of small businesses.
• Accelerate experimentation with GenAI models & tools to support creation and curation.
• Review and analyze product and domain-specific content from multiple internal and external sources to curate high-quality information and ensure accuracy, relevance, and quality.
• Support optimized structure and annotation of content to power development of large language models and improve the overall performance of our solutions.
• Collaborate with data scientists, developers, and content creators on content-related needs and provide feedback on potential improvements.
• Maintain a comprehensive understanding of industry trends, emerging technologies, and best practices to inform content curation.
• Contribute to the ongoing improvement of our content management system, experiences and processes.
• Ensure all content adheres to our company's guidelines, standards, and brand identity.

Minimum Requirements

• Master's degree in Computer Science, Human-Computer Interaction, Cognitive Science, Linguistics, or a related field, or equivalent experience.
• 5-10 years of experience with content curation, technical writing, artificial intelligence (NLP, ML, GenAI), computational linguistics, or related fields.
• Significant experience with content management systems, digital publishing tools, modular, structured content (e.g., DITA, WP Gutenberg blocks), and UX design principles.
• Strong knowledge of AI / LLMs and how they work : training, source content, prompts, output evaluation, etc.
• Exceptional ability to think across various content types & formats, and personalize experiences to different audiences, channels and touchpoints.
• Ability to understand and implement content-related processes and standards to maximize content effectiveness and outcomes.
• Strong research and analytical skills, with the ability to interpret complex information and present it in a clear, concise manner.
• Excellent organizational and time management skills, with the ability to work independently and manage multiple projects simultaneously.
• Proactive and creative approach to problem-solving and the ability to adapt to changing priorities and deadlines.
• Understanding of SEO, taxonomies / ontologies, and other content systems in order to improve retrieval, discovery, navigation, etc.
• Command of writing fundamentals, including style, grammar, and information architecture.
• Good understanding of help systems, design systems, usability, accessibility, modularity, and framework.
• Ability to quickly synthesize and extrapolate data.
• Strong interpersonal and collaboration skills and interest in coaching others.
• Strong ability to plan, prioritize, and carry out complex projects with attention to detail.
• Team player willing and able to pitch in whenever and wherever needed.

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