Regional Director of Operations

Lead strategic initiatives, drive operational excellence, and shape the future of NCG Hospitality, now hiring a Regional Director of Operations! This role will provide leadership and direction to general managers, overseing 4-8 hospitality properties with an emphasis on food & beverage operations.

The success of NCG Hospitality stems from our intrepid crew of Team Members, who are committed to delivering extraordinary experiences to our guests, all while upholding our company's unwavering pledge to excellence.

In return, we offer our Team Members the following benefits, incentives and more.

Core Benefits :

• Paid Sick Time
• Paid time off and Personal Days
• Paid volunteer hours Earn money for community service!
• Flexible schedules

Team Member Travel Perks :

• Worldwide hotel stays starting at forty-nine dollars per night
• Rate based on availability and property brand
• Free night stays at NCG Hospitality hotels

Professional Development :

• Dedicated training and development with opportunities for growth
• Educational and professional certification assistance

Health and Wellness :

• Health, Dental and Vision plans
• Virtual telehealth services
• Team Member Assistance Program with mental health resources
• TeleDoc confidential counseling
• Health and fitness monthly reimbursement program

Financial :

• 401(k) retirement plan
• 100% match on the first 3% and 50% match on the next 2% of team member contributions
• Same day pay option
• Health Savings Account
• Bonus programs

How do I make an impact on my team?

• Provide ongoing training and guidance to general managers which includes creating, implementing, documenting, and improving operational standards for each property location, streamlining operations so that guests are well served and all property performance goals are met.
• On a weekly and monthly basis, monitor the key operational and financial indicators of each property to help assure performance targets are being met.

These indicators include customer satisfaction surveys, occupancy, rates, revenue goals, expenses, labor issues, market share, food & beverage performance, property performance, and others.

• Facilitate and follow up on the corrective action plan for annual operations audit conducted annually at each property.
• Work closely with each property to assure that its physical plant facilities are well maintained in accordance with both Brand and NCM’s cleanliness and guest service standards.
• Frequently inspect each location, (ideally monthly) and assist general managers in obtaining facility and maintenance expertise where necessary.
• Act as a resource for the properties in developing and executing annual Sales, Marketing and Revenue Management Plans and Operating budgets.

What does success look like in this role?

• Four-year degree in hospitality or related field, or equivalent work experience
• Strong coaching, training and team building skills that inspire excellence
• Strong interpersonal and communication skills
• Strong attention to detail and organized
• Ability to work effectively and efficiently in a fast-paced setting
• Reliability and honesty
• Desire to contribute to a supportive and effective team

Who is NCG Hospitality®?

We are a leader in the ownership, development, and operations of premier hospitality properties. Established over 45 years ago, NCG Hospitality has evolved into a successful third-generation, family-owned business.

We proudly own and operate over 30 properties across multiple states including Hilton and Marriott hotels, restaurants, and a conference center.

We explore the limitless possibilities of the hospitality industry, grounded in our four core values of Growth, Fun, Trust, and Responsibility.

As you give your all to our guests on their unforgettable journeys, rest assured that we'll be there every step of the way, supporting you on your own thrilling adventure.

Check out our jobs at ncgcareers.com and join our growing team!

NCG Hospitality is an Equal Opportunity Employer.