What is the position?
The Technical Help Desk Specialist focuses on providing technical support to users facing computer system issues. You will assist clients with troubleshooting both remotely and in-person, ensuring that technical problems are quickly and efficiently resolved.
What will you do?
As a Technical Help Desk Specialist, you will :
- Offer cross-functional support across various IT departments, including Service Desk and Desktop Support.
- Assist in the implementation of new technologies and improve service delivery through data-driven analysis.
- Manage incidents, requests, and problem resolutions while contributing to process improvements.
- Handle technical vendor management and assist with the rollout of new technology, including training plans.
- Ensure compliance with IT security policies and deliver reports on service performance.
What are the requirements?
- Associate's degree in computer-related field
- 2+ years experience
- Understanding of MS Office 2003 / 2007 / 2013, Office 365, Windows OS, Business Intelligence, Active Directory, Remote Assistance, Dell / DP PCs, Mobile Device management, Malware / Spyware troubleshooting, Citrix, and ServiceNow.
- Strong customer service, analytical, and problem-solving skills.
You would be really happy here if :
- Roadblocks don’t intimidate you, and you can develop effective solutions to complex problems.
- You excel under pressure, staying focused and completing projects efficiently.
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The main function of the Technical Help Desk is to provide technical assistance to computer system users. A typical technical help desk specialist is responsible for answering questions or resolving computer problems for clients in person, via telephone or from a remote location. The selected candid...
Technical Help Desk Specialist
The Technical Help Desk Specialist focuses on providing technical support to users facing computer system issues. As a Technical Help Desk Specialist, you will:. Offer cross-functional support across various IT departments, including Service Desk and Desktop Support. You will assist clients with tro...
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The main function of the Technical Help Desk is to provide technical assistance to computer system users. A typical technical help desk specialist is responsible for answering questions or resolving computer problems for clients in person, via telephone or from a remote location. The selected candid...
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The main function of the Technical Help Desk is to provide technical assistance to computer system users. A typical technical help desk specialist is responsible for answering questions or resolving computer problems for clients in person, via telephone or from a remote location. The selected candid...
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