Work Setting : Hybrid work in the office 3 days per week.
Required :
- Availability to work 3 days / week at the Client’s site in Miami, FL(required);
- Experience in player development or customer service (5+ years);
- Experience in managing a diverse team;
- Experience in providing VIP experiences;
- Less than 25% with shipboard travel likely. Less than 25% non-shipboard travel likely;
- Bachelor’s Degree in Marketing or similar.
Preferred :
Experience with Konami Synkros.
Responsibilities include but are not limited to the following :
- Define, evaluate, and analyze success metrics for the Executive Hot team;
- Reports on player development spend and forecast numbers to the AVP, Global Casino Marketing;
- Participates in or drives guest focus groups, VIP surveys, and other attempts at guest feedback;
- Provide world-class guest service in a timely manner to both guests and fellow team members;
- Work with the Global Casino Marketing team to identify additional opportunities to grow our high-value guest penetration;
- Work with the Groups and Events team to create new experiences as well as optimizing existing experiences.
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