WINDOW & DOOR SALES COORDINATOR

$18.92 - $24.91 Depending on Experience

• Tualatin, OR, USA
• Base + Commission
• Full Time
• Vacation, Medical, Dental, Vision, FSA, HSA, 401k, 401k match, Tuition Reimbursement, Employee Assistance Program, Year End Bonus, $1000 Referral Bonus*
• Establish and maintains professional relationships with customers
• Communicates with wide number of customers in Residential Construction industry, and helps to sell and manages the timely flow of building materials to their jobsite
• Expertly uses, promotes & facilitates PARR Bridge Strategy
• Proactively set, reach for and meet (or exceed) personal sales and profit goals
• Primary player in deepening customer relationship and scheduling timely material shipments ensuring account profitability as well as customer satisfaction & loyalty
• Ability to sell on overall quality, value and service, rather than price
• Precisely and efficiently manage one's time and prioritize workflow in face paced environment
• Communicates with dispatch to ensure that they are not overpromising deliveries to customers
• Sends pictures of returns to dispatch with request for pickup
• Maintains customer profiles in Outlook or CRM to include full name, company name, title, office number, cell number, email and matrix
• Follows best practices in order entry, setting up deliveries and all aspects of job
• Walks customer to product in store
• Introduces himself / herself to customer and uses customer's name when possible
• Manages their open orders to ensure orders are being invoiced in a timely manner or deleted
• Takes action to achieve objectives; does not wait for management directive
• Uses DDMS to ensure customer satisfaction
• Follows SPC guidelines and proper GP%
• Completes PO's on time, confirms confirmation and ties PO to order
• Greets walk-in customers professionally
• Answers phone promptly with professional greeting
• Identifies customer's urgency and completes orders quickly
• Seeks to learn products and their application for the end user
• Confirms customer's material needs prior to ordering product
• Exceeds profitable SPC pricing guidelines
• Completes quotes and follows up in a timely manner
• Proactive with customer's needs
• Maintains a Parr Lumber share file for customer plans and take-offs
• Has a high level of follow-through with orders ensures inventory arrives, communicates with customers, etc.
• Communicates in a professional style to entire yard and crew
• Participates in team meetings and discussions
• Communicates professionally and productively with AMT
• Notifies customer when product arrives
• Confirms delivery time with customer after scheduled in DDMS
• Writes legibly on business logs and other handwritten material
• Responds to voicemails in a timely manner
• Responds to emails promptly and with correct grammar and spelling
• Takes ownership and communicates with management when mistakes are made
• Puts clear delivery and contact information on orders
• Has relationship with all coworkers and uses those relationships to solve problems
• Communicates with operations team about material returns, requirements for them and pictures as appropriate
• Has relationship with vendors and communicates support needed
• Communicates with customers about market changes / conditions
• Professionally manages upset or disgruntled customers
• Informs receiver on status of cancelled special orders or materials to be returned to suppliers
• Brings areas of concern to management's attention
• Proactively and positively communicates with all audiences
• Knowledge of building materials and or experience in construction industry (a must)
• Strong communication skills both through phone and email
• Proven ability to develop relationships
• Must be able to operate personal computer, smartphone, scanner, and any other equipment necessary for the job
• Ten-key by touch required
• Must be able to type 40+ WPM
• Proficiency in Microsoft Word, Excel and Outlook
• Ability to execute PLC selling strategies and initiatives
• Ability to achieve sales goals and objectives
• Knowledge of PLC selling principles, practices and protocols
• Willingness to share department responsibilities in order to meet deadlines
• High School Diploma or GED equivalent
• Must have reliable transportation
• Ability to work cordially, professionally, diplomatically and with a high level of customer service in a dynamic environment
• Demonstrate sound judgment in dealing with sensitive business matters with internal and external customers of all types
• Must maintain confidentiality and accuracy of all information related to company finances and records, particularly, cost of goods purchased and sold
• Ability and willingness to identify processes, tools and / or procedures that may be improved upon in an effort to improve the workplace and outcomes for our customers
• Ability to communicate with all levels of management and employees at a high skill level and speak effectively in front of groups.

Communication can include, but is not limited to : in-person (verbal and non-verbal), written, e-mail, telephone and public speaking to medium size groups

• Strong focus, planning, organizational and time management skills with the ability to manage changing priorities, handle multiple projects, and do what is necessary to meet deadlines, while maintaining a high degree of attention to detail and accuracy
• Ability to function independently, as part of a team, and as a leader within your own sales cohort with a positive attitude, strong work ethic and commitment to excellence
• Ability to think and respond quickly, positively and professionally to constantly changing circumstances
• Ability to sit and / or stand for extended periods of time
• Must be able to lift / push / pull up to 50 pounds and carry objects 50 feet
• Must be able to work in an office environment

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