Program Manager CalAIM Housing

Who We Are

Pacific Clinics is California's largest community-based nonprofit provider of behavioral and mental health services and support.

Our team of more than , employees speak languages and are dedicated to offering hope and unlocking the full potential of individuals and families through culturally responsive, trauma-informed, research-based services for individuals and families from birth to older adults.

Who We Serve

Pacific Clinics serves children, transitional-age youth, families, adults, and older adults. We offer a full range of mental and behavioral health services, foster care and social services, housing, continuing adult education and early childhood education programs to Medi-Cal-eligible individuals and families throughout Alameda, Contra Costa, Fresno, Kings, Los Angeles, Madera, Orange, Placer, Riverside, Sacramento, San Bernardino, San Francisco, Santa Clara, Solano, Stanislaus, Stockton, Tulare and Ventura Counties.

What We Offer

The compensation for this position can be up to $,$, annually. Compensation will vary based on qualifications, skills, experience, and geographic location.

The salary range may also vary if you reside in a different location than the location posted.

• We Offer Medical, Dental & Vision benefits, retirement options, Flex Spending, EAP, and more!
• Employee engagement and advocacy opportunities to advance our justice, equity, diversity, and inclusion agenda across our Agency and throughout the communities we serve.

Benefits We Offer

• Benefits eligibility starts on day ONE!
• We Offer Comprehensive Medical, Dental & Vision benefits, Voluntary Life Insurance, Flex Spending, Health Savings Account, EAP, and more!
• Employer Paid Long-Term Disability & Basic Life Insurance
• K Employer Match up to
• Competitive Time Off Plans (may vary by employment status)
• Employee engagement and advocacy opportunities to advance our justice, equity, diversity, and inclusion agenda across our Agency and throughout the communities we serve.

JOB SUMMARY

Works within the vision, mission, and philosophy of the agency. The Program Manager - CalAIM Housing reports to the Corporate Director of Housing and is responsible for establishing and overseeing the CalAIM Community Supports housing program throughout the county.

Ensures members authorized by the Managed Care Plans are provided with timely and quality housing transition navigation services, housing deposits, and housing tenancy and sustaining services.

The Program Manager - CalAIM Housing provides oversight and training to the team delivering Community Supports housing services within the county.

Collaborates with the local Continuum of Care (CoC) homeless services systems, Managed Care Plans (MCPs), and Enhanced Care Management (ECM) providers to provide quality services to members.

The Program Manager - CalAIM Housing must possess experience in the housing and homeless arena and knowledge of the Housing of Urban and Development (HUD) funding and regulations.

Requires solid communication and organizational skills, along with the ability to successfully operate in a managed care setting.

RESPONSIBILITIES AND DUTIES

Essential Duties :

• Manages the day-to-day provision of housing services by team members.
• Works to ensure effective, quality housing service delivery for assigned health plan members.
• Ensures and monitors satisfaction and defined outcome achievement for health plan members.
• Provides direct housing services to health plan members, as support to the direct service staff, to ensure smooth delivery of service.
• Responsible for managing referrals (, electronic, telephonic, manual) and assigning accordingly.
• Networks with local CoC funded homeless and housing entities to build and maintain strategic partnerships.
• Participates with a variety of homeless service providers CoC and stakeholder meetings, including governmental entities, as required.
• Establishes goals and objectives for program, including defining quality standards, data collection and developing work plans for meeting CalAIM Community Supports housing program deliverables.
• Serves as a liaison to Managed Care Plans and directs and coordinates responses to inquiries, mandates, audits, and requests for information related to Community Supports housing program.
• Advises direct supervisor on critical issues related to program implementation and progress and provides recommendations to solve problems.

OTHER DUTIES AND RESPONSIBILITIES

Personnel Management :

• Participates in staff development; hires, coaches, mentors, supervises, conducts direct field observations, trains, disciplines, and terminates.
• Leads and manages change.
• Proactively identifies potential conflicts and facilitate resolution

External Liaison

Work with Director to ensure effective coordination of services for health plan members with other providers, both internal and external, by supporting the development of constructive relationships and problem-solving barriers.

Quality Assurance and Improvement

• Initiates and participates in organizational quality improvement efforts.
• Lead and / or delegate work groups to respond to program development needs.

INTRODUCTION TO CORE COMPETENCIES

At Pacific Clinics certain principles and values shape and influence all of our decisions and actions. Our Agency Core Competencies express our expectations relative to behaviors to be modeled by our leaders and engrained in the practices of our employees.

These Agency-wide competencies are the foundation for the success of our employees across the organization, while job specific competencies provide expectations for individual positions.

AGENCY CORE COMPETENCIES

• Continuous Quality Improvement and Continuous Learning
• Focuses on quality of work and accomplishes tasks by considering all of the areas involved.
• Understands the level of quality expected in the job.
• Continuously builds and leverages technical and professional expertise.
• Establishes and adheres to procedures to improve work and skills.
• Innovation and Change Management
• Ethics and values.
• Adheres to the principles of ethical practices and values.
• Acts with integrity and is widely trusted.
• Is seen as a direct, truthful individual.
• Can present the unvarnished truth in an appropriate and helpful manner.
• Maintains confidentiality.
• Admits mistakes.
• Demonstrates the following values
• Innovation
• Communication

Service Excellence These are the principle we adhere to in our work with each other, those we serve, and the communities in which they live.

• Strengths-based
• Family Centered
• Individualized
• Community-based
• Team-based
• Culturally Competent
• Collaborative and Integrative
• Natural Supports
• Persistence
• Flexible and Accessible
• Outcomes Driven
• Needs Driven
• Customer Service

JOB SPECIFIC COMPETENCIES

CORE ABILITIES

QUALIFICATIONS

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and / or ability required.

Reasonable accommodations may be made to enable individuals with disabilities to perform essential job functions.

MINIMUM EDUCATION AND / OR EXPERIENCE

• Master’s degree in a social service or related field plus years of experience, or High School Diploma plus years of related experience in the areas of case management, housing supportive services and working with the homeless population.
• Knowledge of Federal, state, and local laws and regulations pertaining to homelessness, HUD Section -, low- and moderate-income housing, supervisorial duties, training, and performance evaluation;

principles of business letter writing and report preparation; and modern office procedures and equipment including computer equipment and programs.

OTHER SPECIFIC REQUIREMENTS

• Must pass Department of Justice (DOJ), Federal Bureau of Investigations (FBI), and Child Abuse Index Check (CAIC) background clearance.
• Valid California Driver's license with two years experience driving and clean driving record may be required.

PHYSICAL REQUIREMENTS

Work Environment / Conditions

Reasonable accommodations may be made to enable qualified individuals with disabilities to perform the essential functions.

While performing the duties of this job, the employee may be required to use hands to handle or feel objects, tools or controls;

reach with hands and arms; and taste or smell. Specific vision abilities required by the job include close vision, distance vision, color vision, peripheral vision, depth perception and the ability to adjust focus.

In addition, this position requires sitting, standing, walking, climbing and kneeling.

LEVEL OF CONTACT WITH CHILDREN

Will not have unsupervised contact with children.

Requires a full background check and TB test.

Requires physical exam.

Requires current First Aid / CPR Certification.

DRIVING PRIVILEGES

May be called upon to drive on agency business. Must have acceptable MVR and appropriate insurance coverage.

Required to drive agency vehicle. Must have clean MVR, appropriate insurance coverage, must successfully complete agency driver training.

Equal Opportunity Employer

We will consider for employment qualified Applicants with Criminal Histories in a manner consistent with ordinance (a) and San Francisco Police Code, Article . Section .